Latest openings at Jubilee Insurance

Sales and Marketing jobs, Business Development jobs, Insurance jobs,

Bids & Sales Officer

Job Ref. No: JHIL 152

Role Purpose

The job holder will be responsible for supporting the effective management and organization of tender documents throughout the tendering process. They are responsible for ensuring the timely and accurate preparation, distribution, and retrieval of tender documents, as well as maintaining document control processes and facilitating smooth communication with internal and external stakeholders.

Main Responsibilities

• Assist in the preparation of tender documents, ensuring they are complete, accurate, and compliant with tender requirements.
• Manage the end-to-end tendering process, including prequalification, bid submission, and post-tender followups.
• Document Control and Tracking: Manage the document control processes to track the movement, version control, and status of tender documents. Ensure proper filing, archiving, and retrieval of tender-related documents.
• Identify and track tender opportunities.
• Ensure compliance with procurement regulations, policies, and procedures in relation to tender document management. Support quality assurance processes to maintain the integrity and credibility of the tendering process.
• Safeguard the confidentiality and security of tender documents and sensitive information. Adhere to data protection and confidentiality requirements in handling and sharing tender-related documents.
• Collaborate with cross-functional teams, such as procurement, legal, and finance, to ensure effective coordination and communication throughout the tendering process. Foster a culture of collaboration, knowledge sharing, and teamwork.
• Uphold high ethical standards, professionalism, and integrity in all tender document management activities. Act as a role model for ethical behavior and adherence to organizational values.
• Stay informed about applicable laws and regulations, including Anti-Money Laundering (AML) and Counter Financing of Terrorism (CFT) laws, as well as Data Protection laws.

Key Competencies

• Tender Document Management Systems: Proficiency in using document management software and tools specific to tender document management, such as e-procurement platforms or document collaboration platforms.
• Attention to Detail: Meticulous attention to detail to ensure accuracy, completeness, and compliance of tender documents.
• Communication and Coordination: Excellent written and verbal communication skills to effectively communicate with stakeholders and coordinate tender document-related activities.
• Ability to handle multiple tender processes simultaneously while meeting strict deadlines.

Key Performance Indicators

• Timeliness of tender’s submission
• Tender documentation accuracy
• The percentage of tenders meeting all legal, regulatory, and company compliance requirements.
• Tender success rate

Academic and Professional Qualifications

• A Bachelor’s degree in a Business-related course.
• Proficient in the use of Microsoft Office Suite and packages.

Relevant Experience

• At least 1 year experience in a similar role.
   

Head of Marketing

Job Ref. No: JLIL 299

Role Purpose

The role holder is responsible for developing, planning, budgeting, and implementing marketing strategies for Jubilee Life Insurance Limited. The role will also involve directing and measuring the impact of marketing and public relation strategies implemented internally and externally.

Main Responsibilities
Strategy

• Develop and execute a results-driven, multi-platform communications strategy and plan in line with company and brand direction
• Develop an annual marketing budget and keep track of the resource needs for both long-term and short-term plans
• Strategize and collaborate with the company’s Sales and Products teams to develop go-to-market strategies for existing products and services while coming up with new market ideas based on research.
• Identify opportunities for business growth, market expansion, and product/service enhancements in the customer experience segment. Monitor key performance indicators and metrics to assess business performance and identify areas for improvement.
• Conduct market research and analysis to identify emerging trends, competitive landscape, and customer needs, influencing strategic decision-making.
• Plan and spearhead marketing events and other campaigns to strengthen public relations and the company’s presence where it is most impactful.

Operational

• Ensure adherence to brand guidelines for consistent and compelling brand image in the market.
• Conceptualize, plan, and execute marketing campaigns to generate leads, engage customers, and drive sales growth, strengthen public relations and the company’s presence where it is most impactful.
• Lead digital marketing initiatives, including social media, email marketing, content marketing, and website optimization. Develop the required changes in the digital marketing strategies based on timely data provided by analytical tools.
• Conduct market research to understand customer needs, market trends, and competitive landscape to inform marketing strategies.
• Oversee public relations activities to manage the company’s reputation, media relations, and crisis communications.
• Develop and implement internal communication strategies to ensure employees are well-informed and aligned with the company’s marketing and business objectives.
• Identify and develop vendor relations with external stakeholders for advertising and branding activities and programs.
• Marketing Analytics. Utilize marketing analytics and key performance indicators (KPIs) to measure campaign effectiveness, identify opportunities, and optimize marketing efforts.
• Budget Management. Manage the marketing budget effectively, ensuring optimal allocation of resources for maximum impact.

Corporate Governance

• Compliance. Stay updated on industry regulations, compliance requirements, and best practices related to marketing & Corporate Communications.
• Adherence to the laws and regulations of Kenya, the policies and regulations within the insurance industry and all internal company policies and procedures.
• Ensuring compliance with applicable statutory and regulatory requirements and establishing mitigation measures against emerging business risks.

Culture

• Building the team capabilities and ensuring adequate succession planning within the department.
• Fostering a corporate culture that promotes ethical practices and good corporate citizenship while maintaining a conducive work environment.
• Collaborate with cross-functional teams to develop initiatives that promote a positive and inclusive company culture.
• Individualized Development Planning. Create personalized development plans that align with your career aspirations and the organization’s objectives.
• Conduct regular performance evaluations, set goals, and provide constructive feedback to team members.
• Identify training and development needs based on performance gaps and take appropriate action.

Key Competencies

• Customer-Centric Leadership. Ability to lead the customer experience function with a strong focus on meeting customer needs and expectations.
• Data-Driven Decision-Making. Skill in using customer data and feedback to make informed decisions and drive improvements.
• Strategic Thinking. Ability to think strategically and align marketing initiatives with business objectives and market dynamics.
• Leadership and Team Management. Skill in leading and motivating marketing teams to achieve performance goals and foster a collaborative work environment.
• Communication and Persuasion. Excellent communication skills to effectively convey marketing messages to various stakeholders and influence decision-making.
• Creativity and Innovation. Capacity to generate creative ideas and develop innovative marketing campaigns that differentiate the company in the market.
• Analytical Skills. Proficiency in analyzing marketing data and metrics to derive actionable insights and make datadriven decisions.

Academic Background & Relevant Qualifications

• Bachelor’s degree in Marketing, Communications, Business, Finance or any other related course
• Relevant Marketing Related Qualifications, Masters Degree is an added advantage
• Minimum 8-10 years’ experience in a similar role
• An appreciation of the industry
• Extensive experience in leading and managing marketing functions, ideally within the insurance or financial services sector.
• Proven experience in developing and implementing marketing strategies, managing brand reputation, and executing successful marketing campaigns

Chief Distribution Officer

Job Ref. No: JLIL 298

Role Purpose

• The role holder is responsible for overseeing and managing the retail life sales division, ensuring the efficient and effective delivery of services, driving business growth, and ensuring compliance with industry regulations and standards.
• The job holder is also responsible for:
  • Supporting the CEO in the development of the departmental strategy with supporting budgets and business plans.
  • Develop and execute strategies to drive business growth within retail life (Agency, Bancassurance and alternative channels).
  • Oversee the financial performance of the Agency, Bancassurance and alternative channels workstreams, including budgeting, forecasting, and financial analysis.
  • Develop and execute a comprehensive roadmap for the department, aligned with the organization’s goals and market trends.

Main Responsibilities

Strategy

• Provide leadership in the development of the department’s continuous evaluation of short and long-term strategic financial objectives with supporting financial analysis and evaluation.
• Develop and execute comprehensive business development strategies to drive revenue growth and market expansion. Implement strategies to enhance client retention and satisfaction, including regular client engagement and relationship management.
• Provide leadership and coordination of the department’s budget process and ensure the budgets are financially reasonable and reflect the strategic initiatives of the Company.
• Identify and evaluate potential strategic partnerships, alliances, and joint ventures to expand the company’s capabilities and reach.
• Foster relationships with key stakeholders, industry associations, and influential networks to enhance the company’s visibility and reputation.
• Monitor portfolio performance, asset allocation, and risk exposure on an ongoing basis.

Business Growth & Development

• Identify and assess new business opportunities within the Agency, Bancassurance and Alternative Channels workstreams. Develop and execute the company’s distribution strategy, aligning it with overall business goals and market trends. Identify growth opportunities and expansion areas for agency, alternative channels, and bancassurance.
• Conduct market research and analysis to identify target markets, customer segments, and competitive landscape.
• Develop and maintain relationships with key decision-makers and influencers in target organizations.
• Collaborate with internal stakeholders to assess partnership opportunities and negotiate favorable terms.
• Develop and manage strategic partnerships to drive mutual business growth and leverage complementary resources.
• Collaborate with internal teams to conceptualize, design, and launch innovative solutions that meet client demands.
• Monitor industry trends, regulatory changes, and competitive activities to identify business opportunities and risks.
• Provide strategic insights and recommendations based on market intelligence to drive informed decision-making. capabilities.
• Representing the organization at industry events, conferences, and seminars to build networks and identify potential partnerships.

Operational

• Oversee the management and performance of various distribution channels, including agency, bancassurance, and alternative channels such as online platforms and partnerships.
• Identify opportunities for process improvement, automation, and digitization to enhance operational efficiency and service delivery.
• Foster and maintain strong relationships with bank partners for successful bancassurance distribution.
• Evaluate partnerships, technology solutions, and digital platforms to enhance customer engagement.
• Work with the training manager to design and oversee comprehensive training programs for agency personnel to enhance their product knowledge, sales skills, and customer service capabilities.
• Ensure the efficient and compliant operation of all processes and procedures within the agency, bancassurance, and alternative channels workstreams.
• Oversee the implementation of risk management and control measures to mitigate operational risks.
• Establish and maintain strong relationships with key clients, addressing their needs, and proactively identifying opportunities to enhance their experience.

Jubilee Life Brand

• Ensuring effective public relations and enhancing the company’s corporate image with all stakeholders and partners.

Corporate Governance

• Compliance. Stay updated on insurance related, industry regulations, compliance requirements, and best practices.
• Adherence to the laws and regulations of Kenya, the policies and regulations within the insurance industry and all internal company policies and procedures.
• Ensuring compliance with applicable statutory and regulatory requirements and establishing mitigation measures against emerging business risks.
• Implement effective risk management strategies, including appropriate internal controls, to mitigate operational, financial, and regulatory risks.

Leadership and People

• Collaborate with channel leaders to ensure consistent performance and alignment with strategic objectives.
• To provide the much-needed transformational leadership to meet and surpass the expectations of stakeholders.
• Provide leadership to the team and build know-how and knowledge sharing to create efficiencies and synergies.
• Building relevant departmental capacity to deliver on strategy by leading, guiding, directing, and evaluating the work of the team.
• Fostering a retail culture that promotes ethical practices and good corporate citizenship while maintaining a conducive work environment for attracting, retaining, and motivating employees.
• Conduct regular team meetings and training sessions to enhance skills and knowledge related to financial reporting and industry trends. 

Key Competencies

• Strong knowledge and understanding of the life insurance industry is essential. Deep understanding of life insurance products, actuarial principles, underwriting processes, risk management, and regulatory compliance specific to life insurance.
• Dynamic and strategically minded individual with a passion for performance, team play and achievement in a competitive and dynamic environment.
• Excellent interpersonal, communication, negotiation and conflict management skills
• Strong risk management and assessment skills
• Demonstrated record of revenue and profit growth and new business development experience.
• Excellent leadership skills particularly in strategy formulation and execution
• Highly innovative, performance and results driven coupled with good business acumen.

Academic Background & Relevant Qualifications

• Master’s in finance, Business Administration, Strategy, or any other related course
• Bachelor’s degree in finance/Business Related fields
• CPA-K/ACCA, Diploma in Insurance, LOMA/CII, TDPK Qualification
• Minimum of 10 years of experience within the Life Insurance Business
• Have experience in operating in complex business environments and/or regulated sectors and have the personal qualities to develop strong stakeholder relationships.
• Demonstrate ‘best in class’ knowledge of technology, change, process improvement and operational management in relevant businesses.
• Experience in financial planning, budgeting, forecasting, financial analysis, and financial reporting within the insurance industry.
• Experience in building high-performing teams, fostering a culture of collaboration, and providing guidance and mentorship to finance professionals.

Business Development Officer – Pensions

Job Ref. No: JLIL 226 (Re-advertised)

Role Purpose The role holder is responsible for driving business growth initiatives, identifying new opportunities, and fostering client relationships within the Pension business. The role aims to increase market share in the Corporate Pensions, Personal Pension Plans, Annuities, and Income Draw Downs. This role focuses on expanding the organization’s market presence, increasing revenue, and achieving business development targets in full compliance with the laid down procedures and guidelines.

Main Responsibilities
Operational

• Marketing & Branding. Conduct market research to identify potential clients, market trends, and competitive landscape. Promote the Jubilee Life brand to ensure it is top of mind to intermediaries.
• Client Acquisition and Relationship Management. Identify and engage potential clients within the pensions sector.
• Build and maintain strong relationships with key clients, understanding their needs and providing tailored solutions.
• Business Growth and Revenue Generation. Develop and implement strategies to achieve business development targets and revenue growth. Identify cross-selling and upselling opportunities within existing client portfolios.
• Relationship Management with Intermediaries and Partners. Develop and maintain relationships with intermediaries and strategic partners.
• Proposal Development and Contract Negotiation. Prepare and present compelling proposals and business cases to potential clients. Negotiate terms and conditions, pricing, and contractual agreements to secure new business.

Corporate Governance

• Adhere to regulatory requirements and internal policies, ensuring compliance in all aspects. Implement and uphold robust data protection and privacy practices, safeguarding customer information and ensuring confidentiality.
• Participate in audits and internal control assessments, addressing any identified gaps or issues promptly.
• Compliance. Stay updated with insurance regulations and underwriting best practices to ensure compliance with industry standards
• Adherence to the laws and regulations of Kenya, the policies and regulations within the insurance industry and all internal company policies and procedures.

Culture

• Fostering a corporate culture that promotes ethical practices and good corporate citizenship while maintaining a conducive work environment.
• Collaborate with cross-functional teams to develop initiatives that promote a positive and inclusive company culture.
• Individualized Development Planning: Create personalized development plans that align with your career aspirations and the organization’s objectives.

Key Competencies

• Strong networking and relationship-building skills.
• Market research and analysis.
• Client acquisition and account management.
• Excellent communication and presentation skills.
• Results-oriented with a focus on achieving targets.

Academic Background & Relevant Qualifications

• Bachelor’s degree in Insurance, Finance, Business, Marketing or any other related course
• Diploma in Insurance
• LOMA/CII/IIK Qualification will be an added advantage.
• Minimum 2-3 years’ experience in a similar role

Officer- Premium Administration (Check Off)

Job Ref. No: JLIL 300

Role Purpose

The role holder will be responsible for building and sustaining check Off relationships, driving growth in revenues and ensuring compliance with company policies and regulatory requirements. The role holder will play a critical role in managing premium administration processes, ensure accurate and timely processing of policy premiums, policy changes, and related financial transactions.

Strategy

• Process Improvement. Continuously assess and improve premium administration processes to enhance efficiency, accuracy, and overall customer experience. Identify opportunities for automation, digitization, and streamlining of premium administration activities.
• Operational Excellence. Drive operational excellence within premium administration processes by setting clear goals and performance metrics, monitoring performance, and implementing improvement initiatives to achieve service level agreements and operational targets.
• Technology and Systems. Collaborate with IT and operations teams to assess, select, and implement appropriate technology solutions for premium administration. Leverage digital tools, policy administration systems, and workflow automation to optimize processes and enhance productivity.
• Data Analysis and Reporting. Analyze premium administration data to identify trends, patterns, and opportunities for process improvements or cost savings. Generate regular reports and provide insights to management regarding key performance indicators, operational metrics, and potential areas for improvement.

Operational

• Premium Processing. Receive and process policy premiums, ensuring accuracy and completeness of information, and adherence to established procedures and guidelines.
• Build and maintain effective relationships with key staff at the Check-off Institutions that are responsible for:
• Effecting and terminating (or stopping) payroll deductions, Processing monthly batch payroll deductions and disbursement of remittances to JLIL.
• On boarding and ensuring continued compliance of Check-off Institutions (Signing-up institutions, carry out all the compliance assessments and approvals and finally formalize the arrangement with an MoU or a Contract).Ensure new SSO Mandates are launched or stopped at the various check off institution within the set TAT (5th for government schemes, 10th for County governments, parastatals & private companies) and that the databases for the same is accurate and always updated.
• Monthly revenue collection on a timely basis as per the signed-off and approved timelines with the Check-off
• Institutions. Ensure GWP collection targets are met.
• Policy Reconciliation. Reconcile premium transactions and financial records to ensure accurate accounting and resolve any discrepancies in a timely manner.
• Collaborate with the distribution team and checkoff contact persons to ensure correct payment schedules are received, recorded and updated in time.
• Timely communication and follow-up with clients, agents on contribution/premium arrears. Liaise with Treasury, other business lines, agents/clients to clear any outstanding payments in the assigned bank accounts.
• Prepare on a regular basis check off reports to management and the distribution team.
• Respond to all customer queries or inquiries within the TAT of 48 hrs.
• Process Improvement. Identify opportunities for process improvement and efficiency enhancement within premium administration processes. Collaborate with relevant stakeholders to implement changes and streamline operations.
• Improve manual processes through automation and comply with the internal controls in place.
• Any other duty as may be assigned by your line manager or head of department.

 Corporate Governance

• Compliance. Stay updated with insurance regulations and underwriting best practices to ensure compliance with industry standards.
• Adherence to the laws and regulations of Kenya, the policies and regulations within the insurance industry and all internal company policies and procedures.
• Ensuring compliance with applicable statutory and regulatory requirements and establishing mitigation measures against emerging business risks.

Culture

• Fostering a corporate culture that promotes ethical practices and good corporate citizenship while maintaining a conducive work environment.
• Collaborate with cross-functional teams to develop initiatives that promote a positive and inclusive company culture.
• Individualized Development Planning. Create personalized development plans that align with your career aspirations and the organization’s objectives.
• To provide the much-needed transformational leadership to meet and surpass the expectations of stakeholders.

Key Competencies

• Attention to Detail. Ability to work with precision and accuracy, ensuring thoroughness in premium processing and data entry.
• Analytical Thinking. Strong analytical skills to review premium-related data, identify discrepancies, and resolve issues.
• Customer Focus. Commitment to providing exceptional customer service, understanding customer needs, and delivering timely and accurate solutions.
• Communication. Effective verbal and written communication skills to interact with internal and external stakeholders, explaining premium-related processes and resolving inquiries.
• Problem-Solving. Ability to identify and resolve premium-related issues, exercise good judgment, and make sound decisions within established guidelines.
• Time Management. Excellent organizational skills to manage multiple tasks, prioritize workload, and meet deadlines.

Academic Background & Relevant Qualifications

• Bachelor’s degree in Insurance, Finance, Business or any other related course
• Diploma in Insurance qualification will be an added advantage.
• LOMA/CII/IIK Qualification will be an added advantage.
• In depth knowledge of life insurance products, policies, and regulations.
• Minimum 4-5 years’ experience in a similar role

Method of Application

If you are qualified and seeking an exciting new challenge, please apply via Recruitment@jubileekenya.com quoting the Job Reference Number and Position by 17th February 2025. Only shortlisted candidates will be contacted.