Latest Vacancies at Kenya Airways

KQ Jobs, Operations Management Jobs, Jobs in Kenya, Marketing Jobs,

First Officer

Brief Description        

• We are looking for highly motivated pilots with an exceptional regard for safety and professionalism. As a First Officer, you will excel in a collaborative team environment, working with colleagues who possess high leadership attributes and talent. Your role will be crucial in contributing towards our vision and ensuring the highest standards of service and safety.

Detailed Description        

Responsibilities:

• Carry out the duties of second in command
• Collaborate with other crew members to operate efficiently and effectively.
• Ensure compliance with all aviation regulations and company policies
• Communicate effectively with air traffic control and ground staff

Job Requirements        

Qualification (Minimum) 

• Valid Commercial Pilot License (CPL) with Instrument Rating
• Minimum of 250 flight hours  
• Strong understanding of aviation safety and regulations
• Excellent communication and teamwork skills
• Ability to adapt quickly and in a fast-paced environment
• Kenyan citizen,
• A valid KCAA (Kenya Civil Aviation Authority) CPL/ ATPL, with
• Cass one medical certificate,
• KCAA English Proficiency level 4 or above,
• Valid Instrument Rating,
•  Multi Engine Rating,  Performance Rating A, Gas Turbine Rating,
• High school education with an aggregate grade of  C- (minus);  and minimum of C- (minus) grade in Mathematics, English, Physics or subject general sciences.
• Minimum 160 cm height requirement. 

Additional Details        

Why Join Us:

• Opportunity to work with a leading airline in Africa
•  Collaborative and supportive work environment
• Competitive salary and benefits package
• Professional development and career growth opportunities

Hub Control Centre Officer

Brief Description        

• Constant liaison between Ground Services and HCC Duty Manager as well as other stakeholders.

Detailed Description        
Principal Accountabilities (Responsibility)

• Provide efficient, high quality customer service delivery in day-to-day operations for Kenya Airways, Customer Airlines and alliance partners according to the agreed Service Level Agreements and Company
• Policies in order to delight the customer and improve the overall customer experience at JKIA.
• Implement all activities within the entire scope of HCC including and not limited to Planning of Turnaround coordinator, assist in planning of bay resources, liaison with catering and fueling business partners.
• Issue Job cards to TRC staff as they report on duty.
• Feedback to HCC Duty Manager for continuous improvement of Hub control Centre processes and communication flow.
• Active decision support on behalf of HCC.
• Ontime departure of all flights at the Hub maximizing on high utilization of the Pier arrival and departures.
• Responsible for the HCC reporting including compiling reports.
• Promote and Maintain a positive , Safety , Quality and Security culture for kenya Airways and its Partners by ensuring compliance with relevant industry, legislative and company standards therefore creating a healthy ,safe and secure environment..
• Adhere to KQ WAY principals and best practices.

Job Requirements        

Qualification (Minimum) 

• University graduate or Diploma with 5 years’ experience in airlines operation.
• Irregular operations handling experience.
• Cost control awareness.
• Extensive knowledge of support/IT-systems.
• Excellent analytical skills.
• Airside Safety Training.
• Dangerous Goods Category 10.
• Aviation Security Awareness.
• Aircraft turn around coordination training.
• Planning tools: FTA, Altea DCS, BMS, MCC, Ops Center.

Additional Details        

Other Skills 

•  Basic organizational skills 
•  Good verbal and written communication skills 
•  Good multi-tasking capabilities  
• Support team and Negotiation skills training.

Supplies Coordinator

Brief Description        

• The candidate will organize and control the aircraft spares in the warehouse to ensure spares are securely warehoused, handled and issued in accordance with airworthiness requirements and Kenya Airways Plc quality standards to support schedule requirements of Kenya Airways and other operators.

Detailed Description        

Principal Accountabilities (Responsibilities)

• Ensure aircraft spares and tools are warehoused and handled in accordance with airworthiness and company quality standards and are issued to support schedule requirements of Kenya Airways and other operators.
• Regulate access into stockroom in accordance with Maintenance Organization Exposition procedures to ensure integrity and security of warehoused spares.
• Inventory Management – The Supplies Coordinator oversees the inventory within the warehouse, tracking stock levels, conducting regular audits, and ensuring accurate record-keeping. They use inventory management software (OASES) to ensure visibility both for traceability and costing purposes.  OR any future systems to monitor quantities, identify discrepancies, with a goal of maintaining 98% ≥ stock accuracy.
• Ordering and Replenishment – They are responsible for placing orders for supplies, equipment, and materials needed for warehouse operations. This involves monitoring inventory levels, anticipating future needs, and coordinating with stakeholders to ensure timely delivery.
• Receiving and Inspection – Upon receipt of incoming shipments, the Supplies Coordinator oversees the receiving process, verifying quantities, inspecting for damage or defects, and documenting received items. They ensure that received goods match purchase orders and meet quality and regulatory standards.
• Storage and Organization -They oversee the storage and organization of aircraft materials within the warehouse, ensuring efficient use of space and easy accessibility. This includes implementing appropriate shelving, labelling systems, and storage protocols to streamline operations.
• Distribution and Allocation – The Supplies Coordinator coordinates the distribution of aircraft materials to various users or warehouses within the business, based on demand and production schedules. Issue spares and tools to support Kenya Airways schedule requirements and those of contracted pooling airlines.
• Equipment Management – They oversee the maintenance and repair of equipment used in the warehouse, such as forklifts, pallet jacks, and storage racks. They liase with GSE teams for routine maintenance, coordinate repairs as needed, and ensure that equipment is in optimal working condition to support operations.
• Safety and Compliance – The Supplies Coordinator ensures compliance with safety regulations and warehouse protocols to maintain a safe working environment. This includes proper handling of materials as per OEM instructions e.g MSDS, adherence to safety procedures, and compliance with relevant regulations.
• Documentation and Reporting – They maintain detailed records of inventory transactions, orders, and shipments. They generate reports to track inventory levels, monitor trends, and provide insights for decision-making purposes.
• Continuous Improvement – They actively seek opportunities to improve warehouse processes, optimize inventory management practices, and reduce costs while maintaining high levels of efficiency and productivity.

Job Requirements        

Qualification (Minimum)  

• Knowledge of KCAA/EASA and Company requirements preferred.
• Degree in Supply Chain management/Logistics/Business management/Commerce OR Diploma Supply Chain Management/ Logistics/Business Management and 5 years’ experience in aviation may be considered.
• An in-depth knowledge of Inventory and Supply chain management.
• Training in handling of Dangerous Goods will be an added advantage.
• Forklift certification and/or ability to successfully complete forklift training and operate machinery safely according to company protocol.
• General knowledge of logistics, warehousing procedures and statutory regulations.
• Computer literacy, MRP proficiency.
• Minimum 2-year experience in a similar role within a Warehouse environment.

Additional Details        

Other Skills

• Knowledge of KCAA/EASA and Company requirements preferred.
• Strong verbal and written communication skills.
• Ability to meet deadlines and work well under pressure.
• Ability to work on a shift schedule.
• Customer Focus
• Teamwork/team player
• Personal Accountability & Commitment to achieve
• Resilience and Flexibility (Can do attitude)
• Good organizational skills

Market Support Executive – Europe

Brief Description        

• Driving and ensuring proper implementation of Sales strategies and plans in the market.  Efficiently manage and coordinate pricing and sales related processes in designated markets in order to maximize POS revenue. Monitors the performance of the assigned countries and routes in order to develop and supply valuable Management information to the assigned Area. Strategic development research in the Area for future opportunities and growth.

Detailed Description        

• Identifying and offering support to Sales team to ensure all opportunities are captured.
• Supports to implementing Commercial Policies and Sales Excellence
• Monitoring impact of market activities – Return on investments.
• Recommends and monitors all Sales Incentives/promotions to gain positive results in terms of revenues and market share
• Monitors market developments and take the appropriate action in order to maintain and/or grow the market share.
• Provides an accurate and timely POS forecast, focusing on demand, yield and Local market trends.
• Provides early and proactive signaling of changing trends, patterns, calendar of events and market circumstances.
• Opportunity signaling towards sales regarding low-load flights and providing competitor analyses.
• Professional and persuasive communication internally and with Revenue Management in liaison with Field Pricer.
• Perform regular review of Business Results, Forward Bookings, Segments & Distribution strategy and other relevant MI on assigned markets & routes.
• Ensures a timely delivery of the commercial reports – Sales weekly Area report, Monthly Reports, Quarterly report
• Achieve budgeted revenue target including ancillary sales.
• Provide contract support and expertise to contracted agents to maximize revenue.
• Create and maintain customer and agent databases for the sales team to enable easy access to available data and customer and agent details.
• Process and maintain non-IATA agent portfolio, COMM-flex and Waiver Management.
• Provide support to EU sales with Trade support, trade exhibitions and events.
• Handle personalized bookings and reservations from Key customers as referenced by Regional Manager and other KQ leadership.

Job Requirements        

• University degree in Business Related
• Fluent in English
• Knowledge of Revenue Management and Pricing principals
• Ticketing and Sales background
• Altea, Amadeus, Monet, Delorian
• PC skills (Excel/Word)
• MI & Reporting tools
• knowledge of Field
• 3 years airline experience in a commercial environment
• Experience in the airline business

FAL – Cadet Training Program

Brief Description        

• The Cadet Ab Initio Drone Operator Training Program is an immersive, self-sponsored training initiative designed to equip aspiring drone operators with the essential skills and knowledge required in the field of Unmanned Aircraft Systems (UAS) operations. This program is not a job role but rather a unique opportunity for hands-on training and professional development.
• Participants will engage in a comprehensive curriculum that includes both theoretical learning and practical applications, covering drone piloting, maintenance, regulations, safety protocols, and advanced aviation technologies. A key component of the training program is the On-the-Job Training (OJT) segment, which provides cadets with valuable exposure and real-world experience in various aspects of drone operation.
• Throughout the program, cadets will have the chance to work alongside experienced professionals, enabling them to transform into well-rounded drone operators. This self-sponsored training program serves as a vital steppingstone for those looking to pursue a career in UAS operations and aviation.

Detailed Description        

During the Six Months, (8 weeks training and 12 weeks On Job Training), Cadets will be expected to:

• Attend and actively participate in classroom-based training sessions covering topics such as aerodynamics, flight regulations, navigation, and drone systems.
• Engage in hands-on practical training, including simulated and supervised flight operations, to develop proficiency in drone piloting and flight maneuvers.
• Assist experienced drone pilots and technicians in various operational tasks, such as pre-flight inspections, mission planning, and post-flight data analysis.
• Maintain a strong commitment to safety procedures and protocols, ensuring adherence to industry regulations and company policies.
• Participate in ongoing professional development opportunities, such as workshops, seminars, and certification programs, to enhance knowledge and skills.
• Assist with routine maintenance tasks, including cleaning, minor repairs, and inventory management of drone equipment and accessories.
• Contribute to team projects and research initiatives, providing support in data collection, analysis, and reporting.
• Demonstrate a proactive approach to learning, seeking feedback, and continuously improving performance.

Job Requirements        

Qualification (Minimum)  

• High School Certificate with a minimum grade of C Plus or equivalent.
• A Diploma or Degree in any relevant.
• A Valid certificate of good conduct issued not less than 1 year ago.
• A Valid Driver’s License.
• NYS Trained is an added advantage.

Additional Details        

• Requirements for engagement as a Cadet
• Be a Kenyan Citizen with a minimum age of 18 years
• Must have graduated with a first Degree (undergraduate) or Diploma from a recognized institution
• Must be available full time for the six months duration of the program.

Training Officer – Aircraft Handling & Loading

Brief Description        

• Job Purpose Statement: Organize, conduct, evaluate training and development programs to enhance organizational and individual performance of operational personnel and commercial customers.

Detailed Description        

• Develop and review Aircraft Handling & Loading training programs for conformance to industry standards and regulations
• Conduct a Training Needs Analysis to address training gaps.
• Develop training schedule to facilitate effective planning of programs.
• Liaise with relevant stakeholders to enable smooth coordination of training.
• Conduct raining programs in accordance with the approved syllabi / curriculum to ensure staff gain the knowledge and skills to perform their roles.
• Prepare, administer, mark examinations and communicate results
• Prepare reports on all trainings conducted to enable continuous evaluation of programs and facilitate decision making.
• Submit training records that are complete and accurate within the stipulated timelines.
• Monitor& evaluate implementation of training to ensure effective transfer of skills and identify further training needs to continuously improve performance (Level 3).
• Organize training logistics including learning materials and venue arrangements.
• Issue certificates / licenses to qualified staff to ensure compliance with KCAA and KQ Standards and Procedures.
• Deliver commercial training programs to contribute to the achievement of revenue generation.
• Maintain competency, qualification and where required certified in both the subject matter required to deliver.
• Support in the review of operational manuals to ensure compliance with regulatory requirements, industry standards and company training standards within operational areas.
• Act as subject matter expert for the business with regards to Aircraft Handling and Loading issues.
• Create a learning culture by always engaging learners and their managers.

Job Requirements        

• University graduate/ Higher Diploma/ Diploma
• Load Control training
• Instructional Techniques
• Instructional Design
• Turnaround Coordination &Loading Supervision training
• Three (3) years in a supervisory role in Load Control.

Systems and Distribution Analyst

Brief Description        

• Design and develop custom applications as required by Revenue Management functions to improve decision-making capabilities. Will continuously enhance and upgrade system capabilities to achieve Revenue Management business objectives including the delivery of RASK. Ensure distribution costs are optimized and active participation in modern airline retailing transformation projects.

Detailed Description        

• Conduct Pricing and Revenue Management systems performance analysis and evaluation of functionalities, highlighting areas for system improvement and projected benefits.
• Work with users to analyze, recommend, and test quality enhancements of PRM tools in functions such as inventory, pricing, analytics, and distribution to ensure improved and optimal usage.
• Monitor and enforce vendor services as agreed in service level agreements for tools used within Revenue Management section.
• Liaise with IT Department and external RM System vendors to ensure the systems are integrated in the most optimal and cost-effective way.
• Helpdesk support for Altea reservations platform end user queries touching on system access permissions and functionalities. Act as the liaison with the system vendors to ensure issues reported are resolved within agreed timelines.
• Ensure accurate creation of Sales Offices in Altea Inventory system upon approval and correct access levels granted to the authorized users  for both KQ and Travel agents. Support timely Altea Business rules and Charter Flight rules updates in co-ordination with relevant stakeholders.
• Support Strategic Commercial Interline partnerships growth through System Implementation of New Codeshares and Interline Electronic Tickets (IET).
• Analyze and reconcile the Global Distribution Systems (GDS ) Invoices on monthly basis to ensure accuracy and that billing is done as per the contractual agreements.
• Prepare monthly reports and analysis on Global Distribution Systems cost performance that supports unit distribution costs reduction. Reports will highlight wasteful costs per Travel Agent and point of sale with objective of reducing the unproductive GDS costs.
• Support automation and continuous improvements of various dashboards and reports to Commercial stakeholders like the Distribution cost analysis report, Queue Managements, Altea messenger reports, etc.
• Support implementation of New Distribution Capability (NDC) and Modern Airline Retailing projects in the Company. Active participation in onboarding new partners and sellers and in the Offers and orders transformation projects.

Job Requirements        

• Bachelor’s Degree   preferably in Business domain, Computer Science, Information Technology, Mathematics or Statistics.
• Minimum 2 years of job-related experience
• Knowledge of programming languages such as R, Python, SQL, and Java would be preferred.
• Knowledge of data visualization tools especially Tableau or PowerBI is preferred

Additional Details        

• Good Knowledge of MS Office: Word, Powerpoint and advanced proficiency in Ms-Excel
• Good Analytical skills with ability to synthesize large amounts of data into actionable insights.
• Good Initiative to develop creative and effective reports.
• Excellent communication and interpersonal skills.
• High level attention to details to consistently provide reports and analysis with high degree of accuracy.
• Good Project Management Skills-Ability to work with multiple projects and vendors and in time constrained deliveries.
• Knowledge of airline Revenue Management Systems in Inventory, Pricing, Analytics and Global Distribution systems among others.

Product Development Executive

Brief Description        

• Job Purpose Statement: Undertake the evaluation, development and implementation of new products and product enhancements for greater customer satisfaction.

Detailed Description        

• Deliver ad-hoc projects to launch new products and propositions to the market.
• Quantify and Identify opportunities as well as makes recommendations of innovative ways to maximize availability and sales of KQ ancillary products.
• Optimize pricing closely coordinating with pricing managers to ensure ancillary products are complementary and provide incremental revenue as opposed to competing with traditional airline products
• Infuse insights from inventory management to ensure ancillary offers align with revenue management goals
• Conduct competitor analysis, analyze consumer behavior and understand market trends to aid in decision-making before launch of new products
• Generate reports and dashboards to track ancillary revenue performance, using the RevPlanner Decision Support tool and provide insights and recommendation for improvements
• Develop and implement strategies to increase revenue across various channels including the website, mobile app, call centre, airport and onboard.
• Gather customer feedback to improve the overall ancillary experience and maximize adoption rates
• Track performance of ancillary products and challenge sales and ground services team to support
• Liaising with commercial teams and training internal stakeholders (CTOs, ATOs, Contact Center) to ensure ongoing roadmap, development and improvement of KQ Ancillary products.
• Working collectively with internal/external partners, take/lead role in partner discussions, ensuring alignment of processes, to achieve joint goal setting, leading to the implementation and operationalization of projects to reach Kenya Airways ancillary goals.
• Facilitate direct ancillaries sales strategy based on data-driven findings and market research and cascading to all distribution channels available applying the Direct First Strategy
• Help coordinate with marketing and product leads on key messaging for new and emerging products
• Develop and implement marketing campaigns to promote ancillary products across multiple channels
• Use customer segmentation and personalization techniques to create targeted marketing messages that improve conversion rates
• Collaborate with Asante team to integrate ancillaries into frequent flyer promotions
• Work with digital and UX teams to improve ancillary product placement, upselling strategies and user experience on booking platforms
• Identify, manage, communicate, and resolve day-to-day matters arising in relation to existing partnerships.

Job Requirements        

• University Degree in a business-related field or a business/travel/hospitality diploma with at least 3 years’ experience in an airline commercial environment.
• Proficiency in MS-office, Internet, Databases
• Fluent in written and spoken English
• Needs to demonstrate knowledge of airline procedures and distribution systems
• Creative and proven organizational skills
• Supervisory/Management skills
• Sound knowledge of the product development cycle.
• Experience in strategic thinking to challenge status quo and create solutions
• Specific experience in research methodology product development and brand innovation.
• 3 years in a commercial environment
• Excellent communication and presentation skills.

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