Latest Vacancies at NCBA Group

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Specialist, IT Platform Support Operations

Job Purpose Statement

• The IT Platform Support Operations Specialist role is responsible for providing 1st level support on all service requests and incidents escalated as per the IT service support model.
• The role will also ensure the Daily COB (Close of Business) activities are performed across all Core Platforms as per the documented procedures.
• The role applies incident and problem management processes to provide resolution to incidents or appropriate workarounds for problems while seeking to proactively and continuously improve support to the Fintech’s internal and external customers.

Key Accountabilities (Duties and Responsibilities)

 Incidents Management – 10%

• To provide 1st Level Support and ensure the resolution of service incidents escalated to the Platform Support Operations Team.

Availability Management – 25%

• Define, analyse, plan & measure all aspects of service availability; ensuring that all systems, processes, tools and roles are meeting the agreed availability targets.

Problem Management – 20%

• To escalate problems and continuously engage with the 2nd & 3rd level teams to ensure timely resolution of all escalated system faults/bugs.

Capacity Management – 15%

• Performance tuning of activities to ensure the most efficient use of existing resources. 

Projects Support – 10%

• Provides required technical support on business and technical projects as assigned. 

Chain Management Governance – 10%

• Provide necessary inputs to the Change Advisory Board to aide in decision making on change approvals and deployments.

Job Specifications

• A Bachelor’s degree in Computer Science, Information Technology or related field, a Master’s degree in Technology or Business related course is an added advantage
• Minimum 4 years’ experience with at least 3 years in an Application/Systems Support role within a large highly digitized organization designing, implementing and managing mission critical systems.
• Certification and experience implementing best practice frameworks e.g. COBIT, ITIL (preferred)
• Project Management Certification: PMP or PRINCE2 (preferred)
• One or more IT certifications in areas such as Microsoft Azure, AWS, Microsoft systems, UNIX or Oracle will be an added advantage.
• Knowledge & experience working with tools such as Jenkins, ELK Stack, PostMan, SOAPUI, Git, Grafana, Zabbix etc. will be an added advantage.
• Hands on and practical knowledge in use of databases e.g. Oracle, MySQL, PostgresSQL
• Working experience with a Core Banking systems such as T24, Flexcube, Finacle etc. is desirable.
• Experience in Management of External Partners and Third party support providers.

Specialist, Robotics Process Automation

Job Purpose Statement

• The RPA specialist will work closely with stakeholders to identify automation opportunities and create efficient and effective RPA workflows that Loop DFS uses on its core business applications, infrastructure & processes.
• The role holder will be responsible for designing, developing, and implementing automation solutions to streamline business processes and leverage on cutting-edge automation technologies tools i.e. Ui Path, Microsoft Power Automate, Blue Prism among others.

Key Accountabilities (Duties and Responsibilities)

Bots Developments and Maintenance (50%)

• Design, create, refine, implement, document, and maintain a fit for purpose Robotics Process Automation framework that supports Automation of Operations processes.
• Create, test, and maintain RPA bots ensuring high accuracy, stability, and continuous support.
• Ensure automation solutions reduce errors on production environments, enhance reliability, contributing significantly to streamlined workflows and improved organizational efficiency.

Process Analysis and Optimization (20%)

• Analyze existing processes to identify automation opportunities, and optimize automated solutions for better performance.

Collaboration and Compliance (20%)

• Collaborates with the IT Platform Operations, Architecture, Infrastructure & Business teams to get insights of their needs and pain points and deliver RPA solution that are fit for purpose.
• Ensure RPA implementation maintains high level of security standards, Data protections as well as Banks policy.

Architectural Reviews (10%)

• Analyze technical architecture of systems and applications to understand dependencies, points of failure, impacts, and external and internal interfaces, to provide Automation recommendations for system and infrastructure and time estimates.

Job Specifications

• A degree in Computer Science or its equivalent from a recognized University.
• Minimum of 2-3 years’ experience within a large highly digitized organization designing, implementing and managing RPA solutions.
• Hand on experience in scripting, configuration and deployment using Robotics Process Automation tools such as Ui Path, Blue Prism, power automate etc
• Extensive expertise in .Net development, encompassing a deep understanding of C#, JavaScript, HTML, python, CSS and ability to write clean, efficient, and scalable code.
• Knowledge & experience of workflow automation, and business process optimization using RPA solutions
• Broad technical acumen across multiple disciplines applications with a solid understanding of current technologies especially within the Fintech and Financial space.

Head, IT Platform Operations

Job Purpose Statement

• The Head of IT Platform Operations is accountable for setting and driving tactical and strategic direction and providing executive leadership and management to the IT Platform Operations function which is responsible for IT Production Service Management.
• The Head will lead a team of IT Platform Operations Managers & Specialists, Robotics Process Automation Specialists as well as a Platform Monitoring development team to ensure operational efficiency and reliability in several African countries.
• In collaboration with partners, vendors & system experts, the role holder will schedule and direct activities to meet the Quality of Service & Customer Satisfaction KPI’s contracted with the Business & partners.

Key Accountabilities (Duties and Responsibilities)

Service Availability – 30%

• Manage and set priorities for operations, maintenance, and evaluation of all core platforms within Loop DFS to ensure QoS targets are met through high availability and reliability of all Production system components.

Customer Satisfaction – 30%

• To provide management oversight for the DFS applications to ensure incidents, problems, service requests and escalations are dealt with according to defined set of policies, processes, procedures and SLA’s.

Information Technology Strategy – 20%

• Effectiveness of integration of IT strategy / roadmap with the fintech’s business direction.

Platform Operations Governance – 10%

• Effectiveness of the IT Platform Operations (systems, people, policy, controls and procedures) with regard to protection against exposure to and impact of risks associated with data loss, corruption and/or unauthorized access.
• Manage IT Operations Platform Service Agreements and Budgets.

People Leadership – 10%

• Provides effective leadership to the IT Platform Operations team and to work with the Engineering & Business teams in a manner that ensures a conducive work environment and employee satisfaction. 

Job Specifications

• A Bachelor’s degree in Computer Science, Information Technology or related field, a Master’s degree in Technology or Business-related course is an added advantage
• Minimum 8 years’ experience with 5 years in a managerial role within a large highly digitized organization designing, implementing and managing mission critical systems.
• Certification and experience implementing best practice frameworks e.g., ITIL
• Project Management Certification: PMP or PRINCE2
• Cloud Certifications & hands on experience managing financial production systems on Microsoft Azure, AWS or Huawei Cloud.
• 7 years’ experience in IT Operations or Application support in medium to large organizations.
• Hands on and practical knowledge in use of RDBMs e.g. Oracle, MS SQL, Postgress
• Working experience with a Core Banking system such as T24, Flexcube, Finacle etc. is desirable.
• Experience in Management of Support Contracts, RFP’s and Third-party support providers.
• Practical knowledge of Robotics Process Automation

Financial Risk Analyst, Advisory Services

Job Purpose Statement

• This role is responsible for evaluation and identification of the areas of potential financial risks threatening Loop DFS Group assets, earning capacity, or success of the organization, by performing financial analysis and validation activities with the objective of maximizing profits and asset growth, whilst minimizing operating losses and other risk exposures.
• They are also responsible for developing business intelligence dashboards to inform decision-making and facilitate risk monitoring, and provide financial modeling to assess and predict profitability and performance of consumer, merchant and corporate products and/or services. They are also responsible for creating financial reports based on the impact of predictive modeling assumptions as well as developing various financial models and providing cost-benefit analyses for business and strategic opportunities, market share, and profitability.
• The role is responsible for risk identification, assessment and prioritization of potential risks in an agile set up. In addition to executing underwriting operations, including evaluation of credit risk proposals and recommending credit decisions and conditions for success for the consumer and merchant businesses across all markets where Loop DFS is represented, in a manner that drives and optimizes lending margins in alignment with the Group’s Risk Appetite and Business objectives.
• SME in market research, financial and credit risk underwriting process design and assessment techniques in a highly digital and data driven environment, and will assist Senior Manager to guide other Loop DFS Units in their roles and responsibilities in a manner that optimizes business margins.

Key Accountabilities (Duties and Responsibilities)

Financial 30%

• Establish and review risk tolerance thresholds based on Loop DFS strategy, Risk Appetite, manage and escalate exceptions to guard the Group against unacceptable financial and credit losses arising from breach of KRIs
• Generate and review risk measures including Cost of Risk and NPL levels
• Generate and review income simulation to ensure the Group’s risk/return/dividend targets and goals are met; and provide support for model and report enhancements.
• Monitoring covenant compliance and account performance to ensure risk stays within agreed thresholds. 
• Monitor key portfolio performance trends to ensure strong credit portfolio quality with a good balance of risk and reward to optimize business opportunities, and in line with business strategy and risk appetite. 

​​​​​​​Internal Business Processes 50%

• Conduct continuous market, economic, environmental, social and governance (regulatory) research to assess and advice the severity of financial risk within the Group 
• Establish strategies for managing risk exposure by identifying potential problems or opportunities and developing solutions.
• Validate and refine various financial and credit policies/processes through use of analytics
• Analyze risks associated with new products or services to ensure that they are financially viable – 
• Present ideas as outcomes of risk evaluation exercises via reports and presentations, outline findings and make recommendations for improvements.
• Support new business initiatives through use of quantitative (statistical) using software such as R, Python and qualitative analysis to evaluate risk.
• Conduct periodic evaluations and quality assessments to ensure that the Group’s financial systems and processes are functioning properly
• Identify and articulate inherent risks associated with lending credit to consumer and merchant businesses. 
• Using background due diligence to evaluate credit risk, and propose creation of customized credit products to tailor needs of the Business and Customer segments 
• Interact directly and maintain good rapport with Business teams and customers teams to deeply understand their business models while protecting the Group’s interests and following compliance protocols

Customer 10%

• Support New Business initiatives & proposals for incorporation into product programs
• Engage Business partners in regular asset quality reviews with provision of analytics insights to identify risks/ opportunities and recommend relevant actions
• Support review of credit policies, scorecards and program risk acceptance criteria regularly, with analytical insights of portfolio trends & performance
• Drive portfolio management, collections and recoveries initiatives through the credit cycle management framework by jointly working in partnership with business, product managers, data science team, operations team and collection teams
• Monitor key portfolio performance trends to ensure strong portfolio credit quality with a good balance of risk and reward to optimize Business opportunities and in line with business strategy and risk appetite.
• Support scorecard monitoring and analysis; involve in the scorecard development, back testing as well as validation of the score cut-off.

​​​​​​​Learning & Growth 10%

• Self-development: engage in self-development initiatives and trainings that equip staff on emerging global Risk management practices
• Subsidiary staff growth and transfer of best practices skills through regular training and coaching 
• Internal Staff growth through coaching and training 

Job Specifications

Academic:

• University degree preferably in Economics, Business Administration or Finance related fields.
• Professional qualifications such as FRM, SCIR, FRR, CPA, CISA and PMP will be an added advantage.
• Proficiency and Practical experience in data analytics and use of relevant MIS, BI & MS Office applications and statistical computer languages e.g. SQL, R, Python. 
• Strong IT skills and experience with office automation tools

Professional:

• Strong financial modelling, analytical and problem-solving skills with an emphasis on data science and risk management.
• Experience working with and ideation and creation of data architectures.
• Knowledge of a variety of machine learning techniques (clustering, decision tree learning, artificial neural networks, etc.) and their real-world advantages/drawbacks.

Value Chain Finance Consultant

Job Purpose Statement

• To develop and implement data-driven financial solutions for agricultural value chains, enhancing credit accessibility for farmers while ensuring sustainable business growth through advanced analytics and model development.
• The consultant will work closely with key stakeholders including financial institutions, agricultural input providers, buyers, irrigation authorities, and farmer groups to develop sustainable financing solutions.
• Location: Based in Kenya with regular travel to agricultural production areas. Flexibility to work with remote stakeholders as needed.
• Contract Duration: 6 months subject to extension based on performance

Key Accountabilities (Duties and Responsibilities)

Strategic Framework Development

• Design and implement a comprehensive value chain financing framework that addresses current challenges in the rice sector while ensuring scalability to other agricultural value chains
• Develop standardized processes for stakeholder coordination, including input providers, financial institutions, buyers, and farmer organizations
• Create robust risk management strategies that protect all parties involved in the financing structure

Process Optimization

• Review and redesign current operational processes, with particular focus on:
  • Farmer onboarding and KYC procedures
  • Input distribution and verification mechanisms
  • Milestone certification and documentation
  • Payment triggering and disbursement workflows
  • Harvest management and buyer coordination
• Implement block farming models that optimize production efficiency and resource utilization.

Stakeholder Management

• Design and facilitate stakeholder workshops to align interests and establish clear roles and responsibilities.
• Develop comprehensive MOUs and contracts that clearly define obligations and benefits for all parties.
• Create communication protocols that ensure transparency and timely information sharing among stakeholders.

Financial Structure Design

• Design innovative financing mechanisms that address current challenges in disbursement and recovery.
• Develop warehouse receipt systems integrated with collateral management
• Create milestone-based financing structures that align with agricultural production cycles
• Establish clear metrics for monitoring and evaluating the financing program’s success

Job Specifications

• Master’s degree in Finance, Agricultural Economics, Statistics, Data Science or related field
• Advanced certification in data analytics, financial modeling, or agricultural finance is desirable
• Knowledge of agricultural value chains and rural finance mechanisms.

Desired Work Experience

• Minimum 10 years of experience in financial services, agricultural lending, or data analytics or value chain financing.
• Proven track record in developing and implementing successful agricultural financing programs and credit risk models
• Experience working with farming communities especially small holder farmers and agricultural stakeholders

Technical Competencies

• Expert knowledge of financial product development and risk management
• Strong understanding of agricultural production systems and value chains
• Extensive experience with digital financial services, particularly USSD platforms and API integrations
• Demonstrated expertise in data management systems and automated verification processes
• Experience in designing and implementing digital farmer registration systems with real-time validation
• Knowledge of alternative credit scoring models for agricultural financing
• Strong background in process automation and systems integration
• Proficiency in developing monitoring and evaluation frameworks with clear KPIs
• Strong proficiency in statistical analysis and data modeling techniques (For example XGBoost, Logistic Regression)
• Experience with dataset construction and management
• Understanding of credit risk assessment and lending processes
• Knowledge of agricultural value chains and rural finance mechanisms
• Proficiency in automation and system integration design
• Ability to develop and implement pilot programs

Head of Loop Payments Business

Job Purpose Statement

• The Head of LOOP Payments Business is responsible for ensuring that market opportunities match LOOP DFS’s strategy and strategic directions. The role holder will manage the growth of Consumer and Business payment verticals in the business. Will ensure that they drive activation, retention and monetization of the payments business. The holder of this role will be responsible for management of all the growth managers in the business.
• The role holder is responsible for the commercial design, implementation, monetization and overall ownership of the commercial strategy of the payments vertical. They will use platform design strategies and business modelling techniques to unpack payments identify investment grade opportunities, develop businesses cases, seek approval and buy in for the business cases, and rally cross functional teams to deliver on the vision of the payments. They will drive payment innovation, optimizing user experience and reducing payment costs.
• The role holder will oversee relationships with payment service providers, banks, and card networks.

Key Accountabilities (Duties and Responsibilities)

Strategy & Financial 

• Responsible for driving up average revenue per user
• Gross margin growth by managing costs, optimizing pricing strategies, and driving operational efficiency 
• Increase the company’s market share in all the Payments market by identifying and pursuing growth opportunities

Internal business processes 

• Optimize the company’s growth processes to ensure reliable customer growth 
• Manage risk to identify and mitigate potential risks, ensure regulatory compliance

Customer 

• Drive customer acquisition and retention by identifying and pursuing new customer segments, developing effective sales and marketing strategies, and delivering value 

Learning & Growth 

• Prioritize continuous learning and development for self and team by staying up to date with industry trends

Job Specifications

Academic:

• A Bachelor’s degree in Computer Science or Business or related fields.
• MBA or a Master’s degree in a business field is desirable.

Work Experience:

• At least ten (10) years’ work experience, five (5) of which should have been in management position in a Technology or Fintech. Should have participated in strategy development and implementation, and having led large successful business development projects and/or initiatives.

Growth Manager, Merchant

Job Purpose Statement

• To further scale the platform, LOOP DFS will collaborate with established financial institutions, mobile network operators, and other relevant companies to offer a comprehensive suite of financial services. The Merchant Retention Manager lives at the intersection of payments, product monetization, distribution, marketing and development. The role holder is responsible for the execution of retention and growth strategies that achieve consistent revenue growth and customer loyalty. This role will mainly focus on LOOP merchant products. Customer engagement and retention are critical components of Loop’s success. The Commercial Analyst will analyze data related to customer acquisition, retention, and activation to develop targeted marketing and engagement strategies. By providing insights into customer journeys and experiences, the Commercial Analyst will help optimize marketing campaigns and initiatives, ensuring they effectively resonate with the target audience and drive higher retention rates and customer satisfaction.
• They partner with the relevant internal stakeholders to understand customer behavior and thus achieve Retention focused cross-selling models, revenue management plans, customer information management tools, loyalty and rewards programs as well as Customer Value Proposition (CVP) enhancements.
• The role holder is responsible for revenue growth and retention. They must implement a framework for prioritizing Retention specific initiatives. They will lead a team of Retention officers responsible for executing and scaling customer retention campaigns and credit qualification across the customer journey. The main objective will be to increase monthly active users, monthly recurring revenue, optimize customer lifetime value, reduce revenue churn, credit qualification, and increase expansion revenue.
• The role holder will oversee partnerships with other banks or financial institutions offering LOOP Merchant as a platform, introducing new products and revenue lines with the product, commercial and marketing team.
• The role will also involve tracking and reporting on key performance metrics, providing regular updates and strategic recommendations to the Head of Payments business and senior leadership team. The ability to translate complex data into clear, actionable insights will support decision-making processes and strategic planning, helping to align the
• commercial team’s efforts with Loop’s overall business goals.

Key Accountabilities (Duties and Responsibilities)
Financial 30%

• Build the Loop merchant business to generate revenue and positive gross margins as per business plans.
• Develop strategies to increase customer lifetime value through execution of retention strategies through use case adaption, feature adoption and developing strategies to increase consumer
• engagement through frequency and intensity of use case and feature usage.
• Develop strategies to increase monthly recurring revenue from consumers.
• Manage the cost of goods sold for all product lines ensuring optimized costs and efficiency.
• Responsible for increasing expansion revenue through merchant cross selling of product use cases and LOOP merchant products.
• Responsible for developing monetization strategies that will allow the business to optimize its unit economics and drive positive earnings rates for the consumer product portfolio.
• Responsible for weekly and monthly customer accounting reporting revenue accounting reporting on the merchant product portfolio.
• Work with the commercial analyst, ecosystems team, product team and head of payments to develop and roll out new products in the market
• Identify and implement new pricing for products and pricing strategies

Customer 40%

• Develop and implement a robust Retention framework that entails cross-selling models, revenue management plans, customer information management tools, loyalty and rewards programs as well as Customer Value Proposition (CVP) enhancements.Build and maintain customer loyalty through an engaging and attractive loyalty and monetization strategies
• Analyze and segment target markets to determine the appropriate Retention initiatives to execute to attain business plans.
• Execution of high-level, strategic business development opportunities based on key growth initiatives.
• Work closely with the marketing and product team to research, understand and review merchant needs. Develop the merchant product roadmap together with the product managers.
• Account Management: Manage relationships with partners and suppliers linked to the merchant product.
• Grow: Work with the Grow/credit team to offer merchants with existing and new credit products to drive collections into the LOOP wallet and customer retention

Internal Business Process 15%

• Develop and manage robust competitor tracking systems to remain abreast of the market and the players. In line with this, identifying and analysing new offerings from other banks and FinTech’s in the marketplace proactively.
• Be an advocate for a continually improving way of working within the unit to drive efficient and impactful engagement and accurate delivery of service.
• Proactively participate in organisation projects.
• Audit, Compliance and Risk Management linked to the merchant business, partnerships with other FinTech’s.
• Implement, review and achieve the Customer satisfaction indexes.
• Implement engines/structure/procedures to support execution of customer growth through their lifetime customer journey.

Learning & Growth 15%

• Maintain a high team performance and engagement.
• Nil disruption to business / loss of business due to lack of appropriate numbers of qualified, available staff within the team.
• Up-to-date and actioned competency assessments and development plans for the team

Job Specifications
Academia and Professional Certifications:

• University degree Upper Second or Equivalent
• Relevant professional qualification in Marketing would be an advantage.

Experience:

• 8 years’ work experience in a financial services environment handling Marketing, PR or Business Development responsibilities. Prior experience managing and offering B2B products and the development of Retention programs would be preferred.

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