Latest Vacancies at Rafiki Microfinance Bank

Product Management, Banking, Customer Care, Finance, Accounting, Audit,  

Assistant Manager – Digital Channels Support

The main responsibility of the job holder will be to actively manage and take responsibility for the digital channels team within the Service Delivery Department. The job holder will ensure that all digital channels are processed and settled, and client disputes resolved in an accurate and timely manner and in compliance with all relevant regulation, policies and procedures.

JOB DESCRIPTION

• Managing and monitoring in ensuring uptime with all the digital platforms in digital support department being Money Transfer Services Lipa Na M-PESA, B2C, C2B, Juba Express, Rapid Transfer, Western union, Money gram, Xpress Money, RIA.
• Manage and supervise Float Management funding of bank to customer- B2C portal in ensuring that funds are available for customer transactions
• Management and supervision of Debit card chargebacks in refunding claims from other banks.
• Management and transaction supervision of all unsuccessful mobile banking transactions including C2C, B2C, LNM and utilities have been refunded to the customers in ensuring efficiency and avoiding inconveniences in customer usage.
• Management and supervision of MTS transactions in ensuring that customers are receiving and sending money effectively.
• Managing and supervising the electronic banking end-to-end processes on cards, pins and mobile banking.
• Ensuring that all raised disputes with customer service department and branches are closed.
• Ensuring stakeholder management with the business partners in ensuring that SLAs are met.
• Ensuring that the respective reports are submitted on a timely manner.
• Ensuring that partnership contracts from the business partners have been executed.
• Managing and ensuring all the department reconciliations have been done and record of the same is verified and filed.
• Ensure that all transaction processing is in compliance with regulatory and Bank’s policies and procedures with prompt intervention to resolve problems/ concerns. Act as a payment/transaction authorizer, where necessary.
• Ensure accurate and timely reconciliation, monitoring and settlement of all transactions.
• Manage maintenance of transaction records and documents and create an archival system for easy retrieval.
• Identify areas for process improvement and recommend ways to increase functional effectiveness and improve operational efficiencies.
• Provide leadership and direction to the rest of the marketing and customer experience teams.

KNOWLEDGE: SKILLS AND EXPERIENCE REQUIRED FOR THIS ROLE

• Bachelor’s degree in economics or business-related field.
• 5-6 years’ work experience, preferably within the financial sector, 2 of which should be in a team leader position with predominant experience in digital channels, product development and service excellence.
• An experience in managing change in relation to systems, processes, workflows and resources is an added advantage.
• Sound knowledge of the Banking Act and the regulatory framework in the Financial Services Industry.
• Experience in stakeholder management.
• Proficient in the use of Banking and office management systems.
• Excellent understanding of Treasury settlement is an added advantage.
• Risk Management and prevention.
• Be commercially aware of digital payment, and digital products, systems and new innovations.
• Good MS Office product skills with a bias in EXCEL, Word & PowerPoint.
• Basic knowledge on AML (Anti- Money Laundering).
• Strong people management skills and experience, including change management.
• Great interpersonal skills.
• Strong analytical skills.

Assistant Relationship Manager – Business Banking

The main responsibility of the job holder will be to achieve business growth for the Bank by selling SMEs products within assigned market segments and by promoting and selling other products and services of the Bank to enhance value-added relationship with existing customers.

JOB DESCRIPTION

• Grow the bank’s liabilities, assets and NFI in the SME segment.
• Effectively manage PAR.
• Grow quality loan book.
• Promote active utilization of the bank’s Credit and Treasury facilities to existing and potential clients.
• Recommend for product development relevant to the SME sector.
• Train and on-board new employees in the branch.
• Evaluate credit proposals and oversee the credit applications process on a timely basis with the bank’s set turnaround times.
• Effectively manage and expand the relationships with existing SME clients and bringing in new clients so as to ensure business growth and continuity.
• Actively ensure customer relationship management.
• Ensuring compliance with both internal and external regulatory requirements.
• Safeguard and promote the bank’s image with the general public.
• Cross-sell and upsell other bank products.
• Any other official duty that may be assigned from time to time.

KNOWLEDGE SKILLS AND EXPERIENCE REQUIRED FOR THIS ROLE.

• Degree in a business-related field.
• 5-6 years’ experience.
• Competency MS Office.
• Interpersonal skills.
• Organization and planning skill.
• Business networking skills.
• Attention to details.
• Negotiation skills.
• Presentation skills.
• Analytical skills.
• Integrity.
• Confidentiality.

Senior Manager – Marketing, PR & Customer Experience (Central Office)

JOB DESCRIPTION

• Lead the team to develop plans for Marketing, PR, Product Development and Customer Experience disciplines.
• Provide direction on leveraging research insights to develop Customer Value Propositions and Thought Leadership positions to the Management Teams.
• Integrate the Marketing and Customer Experience strategy into the overall business strategy of the Bank.
• Prepare and manage monthly, quarterly and annual budgets for the Marketing department.
• Set, monitor and report on team goals.
• Design branding, positioning and pricing strategies.
• Identify opportunities to reach new market segments and expand market share.
• Drive brand awareness and achieve targeted metric levels for the Bank.
• Drive Customer Retention and increase the barriers to exit.
• Develop an agile Customer Relationship Management System.
• Manage Operational Risk standards for the Marketing and Customer Experience teams.
• Identify areas for process improvement and recommend ways to increase functional effectiveness and improve operational efficiencies.
• Provide leadership and direction to the rest of the marketing and customer experience teams.

KNOWLEDGE SKILLS AND EXPERIENCE REQUIRED FOR THIS ROLE.

• Bachelor’s degree in Marketing, Communication or business related field.
• CIM certification is desirable
• 10 years’ work experience, 5 of which should be in management preferably within the financial sector
• Experience running successful marketing campaigns.
• Experience with CRM software.
• Interpersonal skill.
• Analytical mind and strategic acumen.
• Conceptual thinking – able to structure and organize.
• Execution orientation – able to execute and deliver results
• Service and customer centricity.
• Leadership and change agent.
• Influencing and networking.
• Presentation and communication (written and speaking skills).
• Strategic Thinking.
• Creativity and innovation.
• Resilience and Flexibility.
• Mental and emotional intelligence.
• Integrity.
• Attention to details.
• Problem solving and Decision making.
• Confidentiality.

Senior Office – Internal Audit (Central Office)

JOB DESCRIPTION

• Perform and review scheduled audits tests to confirm internal controls are functioning as intended to enable the organization to meet established objectives and goals.
• Perform and review tests compliance.
• Completing on-site audits, evaluating the effectiveness of controls and writing up audit reports.
• Providing to the supervisor the results of the audit and agreeing appropriate corrective actions.
• Carry out special audits and investigations as assigned.
• Take minutes of the board audit committee meetings.
• Monitoring and following up on key audit recommendations to ensure effective and timely implementation on relevant functions.
• Perform snap checks.
• Perform appropriate tests on special audits and investigations as assigned.
• Any other official duties that may be assigned from time to time.

KNOWLEDGE SKILLS AND EXPERIENCE REQUIRED FOR THIS ROLE

• Bachelor’s degree in a business-related field.
• 3-4 years’ experience in a relevant audit environment.
• Interpersonal skills.
• Analytical skills.
• Integrity.
• Confidentiality.
• Keen on details.
• Organizational skills

Assistant Relationship Manager – Trade Finance

JOB DESCRIPTION

• Acquire, retain and grow trade finance portfolio.
• Ensure Timely and accurate processing of Trade Finance Bank. Instruments within the stipulated SLA ‘s.
• Enhance the bank’s revenue targets by ensuring revenue collection for all trade products.
• Strengthen client relationship and ensure customer satisfaction by maintaining high visibility with internal and external relationships.
• Co-ordinate with credit and other interfacing departments to ensure smooth and timely execution of client Trade Finance applications.
• To maintain accuracy of record keeping and reconciliation of trade documents within the branch.
• Liaise with internal departments to facilitate the release of client securities used as collateral for Trade Instruments.
• Generation of quality and timely trade finance business pipelines and reports.
• Cross-sell and upsell other bank products.
• Ensure compliance to both local and external regulatory requirements i.e. Anti-money laundering and CBK guidelines.
• Any other official duty that may be assigned from time to time.

KNOWLEDGE SKILLS AND EXPERIENCE REQUIRED FOR THIS ROLE

• Bachelor’s degree in business Related Field.
• 5-6 years working experience.
• Interpersonal skills.
• Networking skills.
• Attention to details.
• Relationship Management.
• Negotiation skills.
• Problem solving skills.
• Proficiency in MS Office.
• Confidentiality.
• Integrity

Senior Relationship Officer – Enterprise

The main responsibility of the job holder will be to achieve business growth for the Bank by selling Enterprise products within assigned market segments and by promoting and selling other products and services of the Bank to enhance value-added relationship with existing customers.

JOB DESCRIPTION

• Grow the bank’s liabilities, assets and NFI in the Enterprise segment.
• Effectively manage PAR.
• Grow quality loan book.
• Promote active utilization of the bank’s Credit and Treasury facilities to existing and potential clients.
• Recommend for product development relevant to the Enterprise Banking sector.
• Evaluate credit proposals and oversee the credit applications process on a timely basis with the bank’s set turnaround times.
• Effectively manage and expand the relationships with existing Enterprise banking clients and bringing in new clients so as to ensure business growth and continuity.
• Actively ensure customer relationship management.
• Ensuring compliance with both internal and external regulatory requirements.
• Safeguard and promote the bank’s image with the general public.
• Cross-sell and upsell other bank products.
• Any other official duty that may be assigned from time to time.

KNOWLEDGE SKILLS AND EXPERIENCE REQUIRED FOR THIS ROLE

• Bachelor’s degree in a business-related field.
• 3-4 years’ experience.
• MS Office.
• Interpersonal skills.
• Organization and planning skill.
• Networking skills.
• Attention to details.
• Analytical skills.
• Integrity.
• Confidentiality.
• Negotiation skills.
• Presentation skills

Senior Relationship Officer– Agribusiness

JOB DESCRIPTION

• Grow the bank’s liabilities, assets and NFI in the Agribusiness segment.
• Effectively manage PAR.
• Grow quality loan book.
• Promote active utilization of the bank’s Credit and Treasury facilities to existing and potential clients.
• Recommend for product development relevant to the Agribusiness sector.
• Evaluate credit proposals and oversee the credit applications process on a timely basis with the bank’s set turnaround times.
• Effectively manage and expand the relationships with existing Agribusiness clients and bringing in new clients so as to ensure business growth and continuity.
• Actively ensure customer relationship management.
• Ensuring compliance with both internal and external regulatory requirements.
• Safeguard and promote the bank’s image with the general public.
• Cross-sell and upsell other bank products.
• Any other official duty that may be assigned from time to time.

KNOWLEDGE SKILLS AND EXPERIENCE REQUIRED FOR THIS ROLE

• Bachelor’s degree in a business-related field.
• 3-4 years’ experience.
• MS Office.
• Interpersonal skills.
• Organization and planning skill.
• Networking skills.
• Attention to details.
• Analytical skills.
• Integrity.
• Confidentiality.
• Negotiation skills.
• Presentation skills.

Method of Application

Interested candidates are requested to send their cover letter and CV to hr@rafiki.co.ke quoting the position applied for on the e-mail subject on or before 15th September 2023 at 5:00pm.