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System Analyst – Faulu MFB

Qualifications

• Degree in Information Technology or equivalent IT related training with at least 4 years’ working experience in a busy financial institution
• ITIL Service Delivery Certification.

Skills and Experience

• 2 years’ experience in T24 Close of Business process.
• Certification in Oracle, Mssql database and UNIX operating system is required.
• Knowledge of T24 and other leading Banking Software close of business processes.
• Proven knowledge and use of leading database systems e.g. Oracle, MySQL, MSSQL and jbase
• Proven knowledge and administration of windows and UNIX platforms
• Knowledge of other core banking software e.g. Finacle, BR.Net etc.

Personal Attributes

• Should be a good team player.
• The staff should be able to work long hours.
• Should possess good interpersonal skills.
• Ability to work long hours when required.
• Flexible in aligning to level strategies, demands, and timelines through sound analytical capabilities.
• Ability to take a creative approach to situations and problem solving.
• Ability to elicit cooperation from stakeholders.

Key Performance Drivers (and levels) required to be effective in role

• Execution of Close of business as per SLA.
• Achieve 100% COB completion rate of all Core Banking systems
• Developing strong relationships and teams: (KPI: Strong network in place & people development is evident)
• Timely and accurate daily Close business reports.
• Timely and accurate consolidated management reports on their areas of responsibility.
• Daily Close of business reports generated and shared with immediate supervisor.
• 100% capture and documentation of all issues raised during Close of Business.
• 100% execution of Backup processes

Senior Manager Institutions and Personal Banking – Faulu MFB

KEY RESPONSIBILITIES

• Relationship management for institutions to create a conducive environment that support business growth.
• Signing of new MOUs with strategic institutions to offer packaged products to employees.
• Onboarding institutions for salary processing, Host to Host solution and internet banking for deposit and income growth.
• Grow cheap deposits through onboarding institutional accounts and employee accounts while maintaining minimal rate of dormancy.
• Advise the business head on the product and policy improvements necessary for a better brand to enhance niche market competitiveness based on market intelligence.
• Monitoring portfolio at risk for consumer facilities while providing leadership through collaboration with Business Units, Credit Teams, and institutions to reduce Portfolio at Risk for checkoff loans, for both existing and new facilities.
• Carrying out sales presentations, financial literacy, and sales activations in various institutions in collaboration with Business units and other business departments.
• Support Head of Business Growth, Branch, Sales consultants & other sales channels to achieve sales objectives.
• Work with Marketing & Product Development teams in the development and execution of marketing initiatives for acquisition, retention, and growth of customer base.
• Supporting launch of products, sales strategy, and campaigns for profitable and quality business.
• Facilitate effective management and service delivery to all Check-off Institutions.
• Involvement in design of processes for check-off loans administration to reduce wastage and reworks.
• Proactive involvement in aligning Bank’s service delivery and internal processes with emerging business trends and devolved functions of Government.
• Generate referrals and use market intelligence to achieve deeper relationships with institutions.
• Drive cross selling of products and tailored solutions to deepen customer relationships.
• Identifying and reporting potential and actual Money Laundering Risk, including suspicious transactions in accordance with the laid down AML policies procedures.
• Manage customer requests and transactions in compliance to Faulu Micro Finance Bank operational guidelines and procedures with zero tolerance to operational risk and frauds.
• Advise the Business on institutions which exhibit high risk policies and practices hence control and manage risk.
• Ownership and follow through for resolution of customer issues.
• Develop, Coach, motivate and manage the performance of individuals and teams within Institutional and Personal Banking across the department to achieve success in career and business goals.
• Role Model the Brand and Corporate Values of the Bank in the internal and external market environment

PERSON SPECIFICATION. 

Education

Business degree

Knowledge, Skills and Experience

• Bachelor’s degree in commerce/business related field.
• Have a minimum 6 years’ experience in General banking, and 2 of which should be at management level in an affluent service sector and retail banking.
• Extensive knowledge and understanding of bank Credit risk management policies, procedures and best practices in lending.
• 2 years’ experience in Relationship Management with a proven track record of client acquisition and management
• Excellent understanding of risk, credit policies and procedures is essential.
• Corporate relationship management experience.

Channels Analyst – Faulu MFB 

KEY MEASURABLE GOALS

• Alternative Business Systems uptime of at least 98%
• High TAT on closure of IT related Alternative Business Systems Issues
• New Innovations for Digital banking.
• Cost Effective delivery of Alternative Business Channels system capabilities.
• Issue resolution rates

KEY RESPONSIBILITIES

• Provide customers, partners and end users with technical support by resolving all ABC related issues, if necessary, will travel to other towns for on-site support.
• Manage customer complaints and /or new requirement processes regarding ABC systems.
• Prepare service and technical analysis reports for ABC systems.
• Be the technical lead in the implementation of ABC projects / initiatives.
• Conduct ABC technical training when necessary.
• Vendor SLA management including quality of Service reviews.
• Enforce compliance to regulatory guidelines and payment standards set by Card Associations (i.e. Visa, MasterCard, SWIFT and the regulator) and other partners such as Interswitch.
• Provide technical support to empower customer facing teams to undertake effective training on all ABC Systems.
• Perform prompt Channel system upgrades and application of system patches from time to time.
• Develop, maintain and enforce procedures for controlling and keeping track of system updates and alterations for all ABC systems.
• Asset Management for Alternative Business Channels systems.
• 24X7X365 Uptime of Channels systems
• Implement ABC Systems change management processes.
• To play an active role in the development and improvement of service delivery
• To comply with, and actively support implementation of IT policies and procedures, and in particular those relating to the delivery of IT services, information security and risk management.
• To actively engage in personal development within the role, and to pursue appropriate qualifications/training as agreed.
• To provide reasonable availability for any out-of-hours activities as required from time to time.
• Participate in at least two DR Simulations
• Closure of identified ABC system audit findings
• User access management and Quarterly / ad-hoc user Access reviews exercises

BANKWIDE AML KYC & CFT RESPONSIBILITIES

• Communicating and reinforcing the AML-CTF compliance culture established by the board.
• Implementing and enforcing the board-approved AML, KYC & CFT policy within the Department, Unit or Branch

IT RISK AND SECURITY

• Address / mitigate all ABC Audit Items
• Implement recommendations from IT security partners to avert unforeseen system outages.
• Implementing and enforcing the board-approved IT policies within the Unit

Education

• A University degree in a relevant field in Information Technology or Computer Science or equivalent qualification with over five (5) years’ experience

Manager Core Banking – Faulu MFB

Change Management and Projects:

• Works closely with various business functions and project teams for delivery of approved T24 solutions.
• In liaison with functional units, supports T24 related projects.
• In liaison with business units, performs product optimization on existing products.
• Ensures quality component, system integration and user acceptance tests are performed on all initiatives, ensuring proper documentation and post implementation evaluations.
• Ensures all developments are done with security and risk in mind. This should be adequately tested and demonstrated in all implementations. This to avoid possible loss or audit items.
• Coordinates installation of new systems components, ensuring correct installation (including post deployment implementations) and makes post implementation evaluations, reporting any adverse issues.

Problem Management

• Diagnoses and assesses repeat issues(problems) and pain points, working to provide final resolutions through development and/or back to core functionality.
• Closely works with and escalates items to Temenos(vendor) for resolution where necessary.
• Reviews current implementation and advises on Best Practice on T24 functionalities.
• Spearheads maintenance, traction, and resolution of system core functionalities.

 Incident Management

• Works to ensure maximum availability of the Core Banking environment:
• Evaluates, reviews and conclusively resolves all assigned T24 Core Banking related incidents and requests.
• Monitors and evaluates performance of T24 Core Banking, recommending, and implementing performance related solutions within the bank.
• Provides 24 hour on call support for T24 Core Banking issues.

Security Management

• Ensures that all security aspects are defined, documented and implemented in accordance with the Bank’s Security IT Policy and guidelines.
• Ensures adherence with the Group’s technical and security standards in all aspects of the technical activities.
• Comply with Group Money Laundering Prevention Policy and Procedures to the extent applicable and report all suspicious Transactions to the Line Manager.

 Capacity and Business continuity

• Build and disseminate expert T24 skills and issue resolution, ensuring back up resource in all builds.
• Hands on Temenos T24 Technical Skills in Writing the Complex customized programs, Interfaces in Conventional & Islamic Banking. Performs development (coding, unit testing, packaging, deployment, etc.) and any other responsibilities (SIT/UAT support, training, etc.) defined in the SOW of the project/assignment or as assigned by the Lead T24 Developer of the Bank.
• Candidate should be aware of T24 coding Standards & should have worked in Release T24-R12 and above with Browser and Oracle DB. Must be highly skilled in T24 programming.
• Should have the working knowledge on Modules and Customizations in Arrangement Architecture AA- Accounts, AA – Lending, AA – Liabilities, Accounts, FT, Teller, Money market, Payments, Delivery, Advice, COB Jobs, Batch routines, Version routines, enquiries in conventional banking products. Should be aware of the accounting flows in these modules.
• Strong Skills in Developing the Web Services in T24, expertise in Satellite System Integrations (Ex UAEFTS, WPS, Clearing, Cards, ATM, Internet Banking, Mobile Banking, Digital Applications etc.) using MQ, SOAP, REST API.
• Adopts an attitude of professionalism, excellence, integrity, constant improvement, proactiveness, trustworthiness, and other virtues defined in the company’s core values as well as those highly valued in society, in general.
• Proactive and requires minimal management supervision.
• Documenting system developments in accordance to the application development policy.
• Create test plans, test cases, test scripts and perform technical unit testing
• Work with existing systems to track and manage Change requests and user issues.
• Perform root cause analysis for recurring incidents, design and execute test plans.

Qualifications and Skills:

• Banking experience and knowledge will be an added advantage.
• Proven experience in systems analysis, design, implementation and support.
• 4+ years’ proven experience in T24 Core banking development, support and troubleshooting, web technology and integrations.
• 4+ years’ experience in T24 Core Banking with good understanding of modules such as Funds Transfer, Teller, Arrangement Architecture (AA), Trade etc
• 4+ years’ experience in T24 Banking Systems Operations (COB, deployments, health checks, troubleshooting).
• Experience in T24 template programming, T24 customization (VERSION, ENQUIRY, online services), Design Studio, Browser Web, jBASE, TAFC, TAFJ, jAgent, and OFS.
• Ability to troubleshoot and debug T24 issues using logs, traces, and debugging tools.
• Knowledge of T24 data model, application design, version control, enquiry design, batch processing, and integration services.
• Experience in working with Temenos T24 Extensibility Framework, which allows you to create and modify T24 components using Java code will be an added advantage.

DevOps Engineer -Faulu MFB

Deployment Frequency:

• How often code is deployed to production. Higher frequency indicates a more agile and responsive development process.

Lead Time for Changes:

• The time it takes from code being committed to being deployed to production. Shorter lead times suggest more efficient processes.

Change Failure Rate:

• The percentage of deployments causing a failure in production. Lower rates indicate higher quality changes and better testing processes.

Mean Time to Recovery (MTTR):

• The average time it takes to recover from a production failure. Shorter MTTR shows effective incident management and recovery processes.

Automated Test Pass Rate:

• The percentage of automated tests that pass in the CI/CD pipeline. Higher pass rates indicate better code quality and reliability.

Availability/Uptime:

• The percentage of time the system is operational and available. Higher availability is crucial for customer satisfaction and trust.

Incident Volume and Severity:

• The number and severity of incidents occurring in production. Fewer and less severe incidents indicate more stable operations.

Employee Satisfaction and Retention:

• Measures the satisfaction and retention rates of team members. Higher rates suggest a healthier and more productive work environment.

Security Metrics (e.g., number of vulnerabilities):

• The number of security vulnerabilities detected and resolved. Fewer vulnerabilities indicate stronger security practices.

KEY RESPONSIBILITIES

Infrastructure Management:

• Design, implement, and manage scalable, reliable, and secure infrastructure using cloud platforms (e.g., AWS, Azure, Google Cloud).
• Monitor and maintain system performance, availability, and security.
• Automate infrastructure provisioning and configuration management using tools such as Terraform, Ansible, or Chef.

CI/CD Pipeline Development:

• Develop and maintain CI/CD pipelines to automate the build, test, and deployment processes.
• Integrate automated testing, code quality checks, and security scans into the CI/CD pipelines.
• Troubleshoot and resolve issues related to the CI/CD process.

Collaboration and Support:

• Work closely with development teams to ensure smooth and efficient software releases.
• Provide support for development, testing, and production environments.
• Collaborate with cross-functional teams to identify and implement process improvements.

Security and Compliance:

• Implement and maintain security best practices in the infrastructure and deployment processes.
• Ensure compliance with industry standards and regulatory requirements.
• Conduct regular security audits and vulnerability assessments.

Monitoring and Logging:

• Implement and manage monitoring, logging, and alerting systems to ensure proactive issue detection and resolution.
• Analyse system performance metrics and optimize as necessary.
• Provide incident response and root cause analysis for production issues.

MINIMUM QUALIFICATIONS/EXPERIENCE (REQUIRED FOR THE JOB)

• Bachelor’s degree in computer science, Information Technology, or a related field.
• Minimum of 3-5 years of experience in a DevOps or similar role.
• Experience with cloud platforms (AWS, Azure, Google Cloud).
• Proficiency with CI/CD tools (Jenkins, GitLab CI, CircleCI, etc.).
• Strong knowledge of containerization and orchestration (Docker, Kubernetes).
• Experience with infrastructure-as-code tools (Terraform, Ansible, Chef).
• Strong understanding of software development and deployment processes.
• Proficiency in scripting languages (Python, Bash, etc.).
• Knowledge of networking, security, and system administration.

Method of Application

Use the link(s) below to apply on company website.

• System Analyst – Faulu MFB
• Senior Manager Institutions and Personal Banking – Faulu MFB
• Channels Analyst – Faulu MFB
• Manager Core Banking – Faulu MFB
• DevOps Engineer -Faulu MFB