The Payroll Business Operations Specialist independently leads and delivers medium to large-scale projects within the payroll domain. This role is responsible for managing end-to-end projects and coordinating with cross-functional teams. The Specialist performs impact analysis, risk assessments, and change management while identifying process gaps and connecting data insights to operational improvements. They play a key role in driving efficiency, supporting strategic goals, and maintaining alignment with compliance and governance standards.
Key Requirements:
- Intermediate experience in payroll operations, business operations, or project/program management
- Proven experience managing medium to large-scale projects and workstreams independently
- Strong working knowledge of payroll processes, compliance considerations, and risk management
- Proficiency in tools such as Notion, Monday.com (Champion level), Slack, Microsoft Office, Zendesk, and BI and Analytics tools (like Sigma)
- Training or certification in Project Management, Compliance, or advanced tooling (e.g., Monday.com, Notion, Zendesk)
- Ability to conduct impact analysis, map processes, and translate data insights into actionable improvements
- Skilled in cross-functional coordination, stakeholder management, and structured communication
- Comfortable managing project complexity, ambiguity, and competing priorities
- Demonstrated ability to identify, propose, and test process and automation enhancements
Key Responsibilities:
- Lead and supports 3-5 medium to large projects and workstreams, from planning through execution and delivery
- Provide weekly updates in the required format, including reporting risks, issues, dependencies, and items requiring senior leadership action
- Perform impact analysis and risk assessments, ensuring effective change management and documentation
- Facilitate stakeholder alignment by running syncs, workshops, and status updates across payroll and cross-functional teams (e.g., Product, Legal, Tax, HR)
- Identify inefficiencies and propose process improvements, automations, or tooling enhancements
- Use data to inform decisions and optimize operations; connect insights to process performance and compliance goals
- Develop and maintain key documentation, including project plans, SOPs, and dashboards
- Escalate blockers, recommend solutions, and proactively manage issues to maintain progress
- Support the creation and improvement of governance structures, workflows, and templates
- Guide junior team members or act as a point of contact for specific tools, workflows, or projects
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