Vacancies at Co-operative Bank of Kenya

Marketing Jobs, Jobs in Kenya, Banking Jobs, Administrative Jobs,

Marketing Officer

Tasks and Responsibilities

• Member acquisition: Reach out to different reputable organizations and onboard employers and employees into the SACCO.
• Awareness: Create awareness in members and potential members about the SACCO products and services with a view of onboarding them.
• Marketing campaigns: conduct the campaign both physically and online by designing marketing materials, coordinating promotional activities and social media management.
• Conducting market research: Gather data and conduct market research to identify potential clients, analyze competitors, and explore new marketing opportunities.
• Content creation and management: Creation of contents for various marketing channels, such as social media platforms, website, newsletters, or blog posts.
• Customer care: Explain to customers about SACCO products and services available and how to access them.
• Members Education: Develops and closely monitors the annual education program’s calendar for the SACCO in liaison with the BDC and CEO.
• Customer Satisfaction: Collect comments and feedback from members to assess satisfaction levels with marketing campaigns, overall experience with the SACCO and advise on the next cause of action.
• Event planning: Organizing and coordinating events, such as promotional campaigns, workshops, seminars, or trade shows as required.
• Performing other duties as may be assigned from time to time.

Minimum Qualifications and Attributes

• A Degree in business related course with Marketing option required
• Must be computer literate
• Has 5 years of working experience in a marketing and business development role within SACCO or financial sector
• Strong analytical skills, interpretation, and presentation
• Customer service skills
• Time management skills
• Excellent communication, influencing and presentation skills
• Up to date with the latest trends and best practices in the co-operative sectors
• Excellent conflict resolution and interpersonal skills and ability to build lasting relationships with clients.
• Good understanding of the internal policies, systems and procedures of a SACCO.
• Ability to flourish with minimal supervision, be proactive and handle uncertainty.

ICT Officer

REPORTS TO: ICT MANAGER

The ICT Officer shall be responsible for providing support of ICT in the organization, maintaining ICT systems, implementing new technology, and performing Local Area Networks (LAN) implementation, integration, and maintenance.

Duties & Responsibilities

• Ensure the routine maintenance on ICT equipment is carried out;
• Ensure effective & continuous performance software, hardware & other related ICT equipment;
• Perform software, hardware upgrades & integration;
• Keep up to-date inventory of all ICT equipment and software installed;
• Providing technical support to system users;
• Managing capacity and performance of local area network;
• Managing systems security, performing backup and restore procedures;
• Train staff in application usage and troubleshooting;
• Provide user support for staff in soft/hardware systems;
• Ensure the reliability of email and Internet browser system;
• Regularly updating the Sacco website;
• Email management (be up to date with email/internet policy);
• Ensure all new staff are able to use ICT equipment effectively;
• Analyse the consistency and accuracy of data in the Saccos database(s);
• Assist in data collection, entry and verification;
• Ensure that all external service contracts are executed as per the SLA;
• Ensure that payments relating to service contracts are paid in time.

Minimum Qualifications, Knowledge and Experience

Appointment to the position will be made from persons who are holders of:

• A Diploma in Computer Science or its equivalent from a recognized Institution;
• Professional IT certifications such as CISCO, ORACLE or CISA and equivalents are an added advantage.
• A Bachelors’ degree in Computer Science or its equivalent is an added advantage.

ATTRIBUTES/SKILLS

• Good communication and leadership skills;
• Strong interpersonal, negotiation and communication skills;
• High degree of integrity and dependability;
• High management capability and competence in computerized information systems.

Human Capital and Administration Manager

Job Purpose

To lead the Human Resource (HR) and Administration functions, ensuring effective workforce planning, talent management, policy implementation, and administrative efficiency to support the Sacco’s strategic objectives. The role is responsible for fostering a high-performance culture, ensuring regulatory compliance, and driving employee engagement and organizational development.

Key Duties & Responsibilities

Human Resource Strategy & Policy Implementation

• Lead and provide thought leadership in the development and implementation of human resource strategies, policies, and procedures in line with the Sacco’s corporate objectives.
• Align HR initiatives with business goals, growth plans, and regulatory compliance with labour laws, employment regulations, and Sacco policies.
• Talent management involving implementation and analysis of performance management and evaluation process, staff development programs by managing the annual learning and development calendar, and training needs assessment and staff development programmes.
• Continuously review HR policies to accommodate changes in employment laws and best practices.

Human Capital Planning and Talent Acquisition

• Carry out Skills mapping to establish the optimal staffing levels in alignment with business needs.
• Develop and execute recruitment strategies to attract, hire, and retain top talent.
• Oversee the hiring process, onboarding, and orientation programs for new employees.
• Develop and implement succession planning strategies to ensure continuity.

Performance Management & Talent Development

• Implement and oversee the performance management system, ensuring employees meet organizational goals.
• Develop and execute training and capacity-building programs to enhance employee skills and competencies.
• Conduct regular performance appraisals, feedback sessions, and career development planning.
• Identify and address skills gaps through targeted learning and development initiatives.

Compensation, Benefits & Payroll Administration

• Develop and manage competitive salary structures, benefits, and reward systems to enhance employee motivation.
• Ensure timely and accurate payroll processing, including statutory deductions and remittances (SHIF, NSSF, PAYE, etc.).
• Conduct salary benchmarking and job evaluations to ensure fair and competitive compensation.
• Administer staff welfare programs, medical benefits, pensions, and other employee perks.

Employee Relations & Workplace Culture

• Foster a positive workplace culture that promotes teamwork, professionalism, and high ethical standards.
• Ensure effective employee relations, conflict resolution, and grievance handling.
• Implement staff engagement initiatives to enhance productivity and employee satisfaction.
• Oversee disciplinary processes, compliance with labour laws, and ethical workplace conduct.
• Promote diversity, equity, and inclusion (DEI) initiatives within the Sacco.

Compliance, Risk & HR Governance

• Ensure the Sacco complies with labour laws, employment regulations, and cooperative policies.
• Manage HR-related risks by implementing appropriate control measures and compliance frameworks.
• Oversee health, safety, and workplace wellness programs to promote employee well-being.
• Maintain HR records, employee databases, and confidential personnel files securely.

Administration & Facilities Management

• Oversee office administration, procurement, and asset management to support smooth operations.
• Ensure effective management of office facilities, security, and workplace infrastructure.
• Develop and implement administrative policies and procedures to enhance operational efficiency.
• Coordinate logistics, travel, and office support services.
• Ensure proper maintenance of office equipment, utilities, and supplies.

HR Technology & Digital Transformation

• Implement and manage HR information systems (HRIS) for payroll, attendance, and employee records.
• Drive automation of HR processes for efficiency and accuracy in HR operations.
• Ensure data privacy and security of employee records in compliance with data protection laws.

Stakeholder Engagement & Reporting

• Provide regular HR reports to the CEO and Board on staffing, performance, HR metrics, and compliance.
• Work closely with government agencies (Ministry of Labour, NSSF, SHA, KRA, etc.) to ensure statutory compliance.
• Engage with unions, employer associations, and external stakeholders to foster positive labour relations.

Job Specification Qualifications and Experience

Education:

• Bachelor’s degree in Human Resource Management, Business Administration, Industrial Relations, or a related field.
• Master’s degree (e.g., MBA in HR, Strategic Management, or Organizational Development) is an added advantage.
• Professional certification such as Higher Diploma in Human Resource Management or CHRP (Certified Human Resource Professional), is a mandatory.
• Full and Practicing membership in a professional body such as IHRM (Institute of Human Resource Management), SHRM (Society for Human Resource Management) or, CIPD, (Chartered Institute of Personnel Development) is mandatory.

Experience

• 10 – 15 years progressive HR experience, with at least 5 years in a senior HR leadership role.
• Experience in HR management in a unionized environment, such as the Sacco, banking, microfinance, or financial services sector is a distinct advantage.
• Proven expertise in talent management, employee relations, and performance management.
• Strong knowledge of Kenyan labour laws, HR best practices, and regulatory compliance.

Key Skills and Competencies

• Strong leadership and people management skills.
• Deep understanding of labour laws, HR compliance, and governance.
• Proficiency in HR technology, HRIS, and payroll systems.
• Excellent problem-solving and conflict resolution skills.
• Ability to drive organizational change and transformation.
• Strong negotiation, communication, and stakeholder management skills.
• High ethical standards, confidentiality, and professionalism.
• Capacity to foster a positive workplace culture and employee engagement.

Credit Manager

Main Job Purpose

The Credit and Loans Manager’s main purpose in the Sacco is to manage the credit granting process, including assessing the creditworthiness of potential customers and reviewing existing customers’ credit. They also ensure that loan policies and guidelines are followed. Reporting to the General Manager Finance and Banking, the job holder will be responsible for managing the society’s loan portfolio leading to growth of the Society’s loan portfolio while ensuring quality and health of the loan book is maintained.

Key Responsibilities

Strategy

• Putting in place and implementing effective credit management, monitoring, collection and recovery strategies.
• Implementing the Sacco Society’s strategies relating to credit management within the set timelines
• Perform appraisal of loans and work out members’ entitlement and amount granted.
• Approve loans within the limit and facilitate further approval by the Divisional Head and or CEO/Credit Committee for loans above the limit
• Ensure disbursement of approved loans in liaison with the Finance Department to members according to the Sacco Society’s policy and customer charter and recommend all loans for approval;
• Preparing and presenting credit reports including, disbursements, loans aging reports and strategic reports
• Being a front facing manager, you will ensure high levels of service delivery and efficient resolution of matters relating to members;
• Preparing, analysing and submitting regular reports in relation to loan applications, disbursements, repayments, overdue accounts, recovery plans and risk exposures.

Recovery and Risk Management

• Continually monitoring collection of outstanding institution remittances, ensuring timely remittance of member contributions to the society and reporting:
• Evaluating the loans portfolio with an aim of identifying risk areas and recommending mitigation measures
• Identifying, assessing, and evaluating risk areas in recovery and making appropriate recommendations.
• Continually monitoring the loans portfolio to ensure a portfolio at risk of 5% and below;
• Undertake periodic review of securities and collaterals held against all non-performing facilities in order to ensure these are perfected and that no dilution happens during the debt recovery period.
• Ensure that all securities/collaterals are perfected, charged, recorded and maintained under lock and key.
• Ensure the recovery of outstanding amount and ensuring the process of realization of securities is handled procedurally in order to avoid delays caused by intermittent litigation while at the same time to ensure that the defaulting client’s rights are respected in order to avoid potential risk exposure to the Sacco Society brought about by adverse publicity through litigation.
• Plan and coordinate the debt recovery process with various service providers (Lawyers, Valuers and Auctioneers) in order to avoid undue delay and recovery costs escalation.

Operations

• Daily supervision of the operations of the credit department.
• Maintain and update accurate CRB listing of all loans.
• Implement data clean-up procedures and corresponding changes when necessary and as appropriate to ensure correct and up to date credit data at individual and corporate level is maintained.

Product Development

• As a member of the products research and development team, propose new products that meet member’s needs or review current ones.
• In liaison with the Business Development, Research and marketing departments, develop and review the loan products periodically.

Human Resource

• Achieve established departmental goals within defined timelines, as well as define and implement a measurement of acceptable staff performance in order to safeguard the Sacco’s loan portfolio
• Maintain a departmental organizational structure sufficient to meet all goals and objectives.
• Supervise all the employees in the credit department including establishing departmental goals, conducting timely performance reviews and training
• Manage the daily operations of the credit department in an efficient and effective manner.
• Conduct various assessments and audits to ensure departmental procedures are achieving accurate and desired results.
• Reviewing capacity needs, supervising and initiating training needs for the personnel in the credit department on credit products and processes.
• Setting and evaluating performance of credit staff across the Sacco.

Job Specifications – Academic and Experience

• Bachelor’s degree in Finance, Economics, Accounting, Banking, Credit management or similar qualifications from an accredited university recognized in Kenya.
• Professional qualifications in Credit Management (Certified Credit Professional) or a Diploma in cooperative management is an added advantage.
• Membership in good standing of a relevant professional body e.g., ICPAK, ACCA, ICPSK or KIM.
• Minimum of Eight (8) years’ relevant experience in credit administration or loan management at the management level in a financial institution preferably a cooperative society five (5) of which must be in management position.
• Demonstrated computer literacy with experience in MS Excel, PowerPoint, Word and Dynamics Nav.

Skills

• Demonstrated integrity, ethical standards, and be able to maintain confidentiality
• Is self-driven, focused and innovative;
• Ability to be flexible, use initiative, self-evaluate and to work independently under little or no supervision.
• Team player who works productively with wide range of people and a critical thinker
• Strong analytical skills, problem solving, negotiation and interpersonal skills,
• Focused, self-driven and attentive to detail.
• Effective listening, verbal and written communication skills.
• Judgment and decision-making ability.
• Accuracy and attention to detail.
• Able to handle difficult customers with diplomacy and tact.
• Manages time effectively and adapts quickly to changing priorities.

General Manager – Finance And Banking

Job Purpose

To oversee the Sacco’s financial management, accounting functions, and banking operations, ensuring financial stability, compliance with regulatory requirements, and efficient service delivery to members. The General Manager – Finance, Accounts, and Banking plays a vital role in ensuring the financial health, compliance, and sustainability of the Sacco. By overseeing financial operations, banking services, risk management, and financial growth strategies, this role directly impacts member satisfaction, regulatory compliance, and overall institutional success.

Key Responsibilities

Financial Strategy and Growth

• Develop and execute strategies to increase revenue streams, including investments, loan products, and service charges.
• Identify and implement cost-saving measures to enhance financial sustainability.
• Drive financial digitization initiatives, including mobile banking, agency banking, and digital lending.
• Develop new financial products and services to enhance member satisfaction and Sacco competitiveness.

Financial Management

• Develop and implement financial policies, procedures, and strategies to enhance Sacco’s financial health.
• Oversee financial planning, budgeting, forecasting, and reporting.
• Ensure optimal management of the Sacco’s assets, liabilities, and liquidity.
• Monitor and manage the investment portfolio, ensuring prudent investment decisions.
• Develop and execute strategies for fund mobilization and capital adequacy compliance.
• Ensure the Sacco complies with SASRA regulations, IFRS, CBK, and Cooperative Act requirements.

Accounting and Financial Reporting

• Oversee day-to-day accounting operations, including bookkeeping, reconciliations, and financial statements preparation.
• Ensure accurate and timely preparation of monthly, quarterly, and annual financial reports.
• Implement and maintain internal controls to safeguard Sacco’s financial assets.
• Ensure timely statutory payments and compliance with tax obligations (VAT, PAYE, corporate tax, etc.).
• Coordinate with external auditors for financial audits and ensure compliance with audit recommendations.

Banking and Treasury Operations

• Oversee the Sacco’s banking operations, including deposits, withdrawals, loans, and member transactions.
• Ensure proper cash flow management and liquidity planning to meet operational and member needs.
• Optimize treasury management, including investments, interbank transactions, and fund transfers.
• Enhance relationships with banks, financial institutions, and fintech partners for improved financial services.
• Ensure efficient loan disbursement, collections, and delinquency management in line with Sacco policies.
• Monitor non-performing loans (NPLs) and develop effective loan recovery strategies.

Risk Management and Compliance

• Identify, assess, and mitigate financial, operational, and compliance risks.
• Ensure compliance with SASRA regulations, Anti-Money Laundering (AML) laws, and KYC (Know Your Customer) policies.
• Implement risk management frameworks to safeguard Sacco’s financial interests.
• Ensure effective fraud detection and prevention mechanisms are in place.
• Liaise with regulatory bodies (SASRA, CBK, KRA, etc.) to ensure compliance and reporting requirements are met.

Team Leadership and Capacity Building

• Lead, mentor, coach, and manage teams in finance, accounts, and banking operations.
• Conduct training and capacity-building programs to enhance financial literacy among staff members.
• Promote a high-performance culture, ensuring accountability and efficiency in financial operations.

Stakeholder Engagement

• Work closely with the CEO, Board of Directors, Audit Committee, and other senior managers to align financial strategies with overall Sacco goals.
• Engage with external stakeholders, including auditors, regulators, banks, and investors, to strengthen financial partnerships.
• Ensure transparent communication and reporting to the CEO regarding Sacco’s financial health.

Job Specifications – Qualifications and Experience

Education

• Bachelor’s degree in Finance, Accounting, Economics, Banking, or a related field.
• Master’s degree (e.g., MBA, MSc in Finance, or Strategic Management) is an added advantage.
• Professional certifications such as CPA (Certified Public Accountant), ACCA, CFA, CISA, or CSP (Certified Sacco Professional) are highly desirable.
• Membership in good standing of a relevant professional body e.g., ICPAK, ACCA, ICPSK, is mandatory.

Experience

• 8–12 years of experience in financial management, accounting, and banking operations, with at least 5 years in a senior management role.
• Experience in Sacco, banking, microfinance, or cooperative sector.
• Strong expertise in financial planning, risk management, and regulatory compliance.
• Proven ability to develop and execute financial strategies for growth and sustainability.

Strong financial analysis and risk management skills

• Expertise in Sacco regulations, SASRA, IFRS, and tax laws.
• Proficiency in accounting systems and financial software (ERP, core banking systems, etc.)
• Strategic thinking and problem-solving skills.
• Excellent budgeting and cost management abilities.
• Ability to develop and execute financial strategies for growth.
• Strong stakeholder management and negotiation skills.
• Ability to work under pressure in a highly regulated environment.

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