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Team Leader Sales
Job Description
Reporting to the Business Growth & Development Manager, the job holder will source for clients, retain them and maximize returns to the company by ensuring timely loan processing and payment. Growth of Liability, Asset, Bancassurance and quality Retail loan book in the branch through effective management of the Sales Teams.
KEY MEASURABLE GOALS
Growth in number of clients through Salaried loans Supervision of Sales Consultant team for optimum performance Monitoring and evaluation of the sales team. Optimizing the number of Sales Consultants per branch. Grow Deposits through signed up MOUs Ensure timely and diligent verification of loans Timely loan disbursement and repayments.
KEY RESPONSIBILITIES
Portfolio growth and management
- Outreach/recruitment activities in customer on-boarding
- Growth of Deposits both Cheap and Term deposit in line with the Bank Strategy
- Growth of the Loan book through quality disbursements.
- Growth of all Bancassurance products through all the Bank distribution
- Identify schools, Government office, Churches and Corporates in areas of operations
- On time Disbursement
- Client retention and on time service delivery
- To champion Salaried loans in the Branches
- Facilitate timely employer by-products and reconciliations and remittances
- Relationship Management of existing Schemes within the jurisdiction.
- Recruitment, training and effective supervision of Sales Consultants
- Performance Monitoring of Sales Consultants
- Value addition by expanding the revenue basket through salary processing in existing relationships.
Loan underwriting/processing
- Thorough documents scrutinization i.e. pay slips, national ID, staff IDs, etc
- Ensuring every application is approved by the authorized signatories by conducting work station verification.
- Documentation due diligence and integrity
- Compliance to audit standards and company policy
- Proper management of TAT on all loan applications.
Training Role
- Dissemination of information to prospective clients about Faulu.
- Recruitment, Continuous SCs training and Motivation
- Client motivation and enhanced relationship management.
- Ensuring clients understand operations policy
Default management
- Ensuring requisite employers’ approvals on all application.
- Understanding the underlying causes of default
- Compliance to policy in the initial period of recruitment
- Ensuring all the applications meets the third rule
- Prompt payment collection
- Timely Salary processing for the customers
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A link with the public
- Liaise with local administration
- Ensure well-managed relationships with the institutional heads of various Corporates.
- Ensure well-managed relationship with HR functions of the serviced institutions and all relevant contacts.
- Ensure maximum value is derived from all existing and new partnership arrangements.
AML KYC & CFT Responsibilities
- Monitor, on a continuous basis, all transactions to ensure that unusual and suspicious transactions are reported to the Money Laundering Reporting Officer (MLRO)
- Implementing and enforcing the board approved AML, KYC & CFT policy in as far as is applicable within my area of responsibility
Education
- Essential- Bachelor’s degree in any social sciences
- Desired- Diploma in sales and marketing
Knowledge and Skills
- Advanced knowledge in marketing and credit risk management.
- Good analytical skills especially using the business analysis tools
Experience
- At least 2 years related experience.
- At least 3 years in a sales related role
Personal Attributes
- Good communication and interpersonal skills.
- Excellent problem solving and decision-making skills.
- Team player/thinker
- A person of high integrity and professional decorum. Keen on timely achievement targets and
Physical demands
- Constant Travel
Database Administrator
Job Description
The Job Will be responsible for the day to day running of Close of business (COB) process and Database Administration. COB/DBA Administrator will be accountable for executing all COB and backup processes.
- Execution of the Bank’s core banking systems COB processes as per SLA.
- Taking Data Backups in compliance to the established procedures.
- Administration and management of T24 Core Banking Application.
- Configuration, Administration & Troubleshooting of T24 Environment.
- T24 Core Banking system performance Tuning & Application Process Optimization
- T24 Administration of the database layer.
- COB (Close of Business issues) troubleshooting including Year End, Month End & Daily COB Support & COB Optimization.
- T24 External Database indexes Creation in liaison with Partners.
- T24 interface management, ATM integration with TCServer communicating via TCP / Socket Base / Jbase Agents.
- Manage and Monitoring of All the T24 Critical Services including TSM Services.
- Responsible for scheduled and Ad-hoc backups and keeping track of backups as per the retention policy
- T24 Test Environment and Q&A Creations and Support
- T24 Backup Management & Restoration
- Maintain Primary and Disaster Recovery sites, creation, implementation and supervision of DR Plan, DR test scripts and DR Data integrity.
- Escalating COB related issues to management for immediate resolution.
- Administration of COB output reports and upload to BI system.
- Performs capacity planning required to create and maintain all databases.
- Control and manage access permission to database and UNIX environments.
- Ensuring that storage and archiving procedures are functioning correctly.
- Ensure Replication to DR site functionality is optimal during COB processing.
- Working closely with Business systems and infrastructure team in ensuring optimal service delivery.
- Participate in ICT Team assignments.
- Evaluate new technologies and software appropriate to Faulu Microfinance bank.
- Monitor, on a continuous basis, all transactions to ensure that unusual and suspicious transactions are reported to the Money Laundering Reporting Officer (MLRO)
- Implementing and enforcing the board approved AML, KYC & CFT policy in as far as is applicable within my area of responsibilit
Educational Qualifications/Experience
- Degree in Information Technology or equivalent IT related training with at least 4 years’ working experience in a busy Financial institution
- ITIL Service Delivery Certification.
Knowledge and Skills
- 2 years’ experience in T24 Close of Business process.
- Certification in Oracle, Mssql database and UNIX operating system is required.
- Knowledge of T24 and other leading Banking Software close of business processes.
- Proven knowledge and use of leading database systems e.g. Oracle, MySQL, MSSQL and jbase
- Proven knowledge and administration of windows and UNIX platforms
- Knowledge of other core banking software e.g. Finacle, BR.Net etc.
IT Business Systems Analyst
Job Description
Reporting to the Manager Core Systems, the Job holder will be a key player in ensuring that IT systems are effectively designed, implemented, and maintained to meet business needs. He / She will have the primary role of analysing and improving existing systems, gathering and translating requirements, and supports the implementation of new technology solutions while working closely with stakeholders, IT teams, and vendors to optimize and enhance IT systems.
- Collaborate with business stakeholders to understand their technology-related needs and objectives.
- Document and analyze user requirements and business processes to identify areas for improvement.
- Evaluate existing IT systems and propose enhancements or replacements as necessary.
- Work with IT teams to design and configure IT systems and solutions that align with business requirements.
- Collaborate with IT software specialists and engineers to ensure system functionality and performance.
- Develop test plans, test cases, and test scripts in collaboration with Business teams to validate that IT systems meet specified requirements.
- Facilitate system testing, identify defects, and work with relevant teams to resolve issues.
- Support the deployment and implementation of new IT systems and software.
- Assist in data migration, system integration, and user training efforts.
- Maintain comprehensive documentation of system configurations, technical specifications, and changes.
- Generate reports and documentation for stakeholders and management.
- Monitor and maintain the performance, security, and reliability of IT systems.
- Troubleshoot and resolve system-related issues, collaborating with support teams as needed.
- Collaborate with external vendors to assess, select, and implement third-party solutions.
- Manage vendor relationships and ensure compliance with service level agreements (SLAs).
- Support organizational change by ensuring appropriate performance and development, communication, impact assessment, monitoring, and review of Business Systems.
- To ensure the Business Systems functions meets current and future requirements of organization and delivers benefits while maintaining a focus on good customer experience.
- Implement Information Security recommendations and adherence to IT Information Security Policy standards.
- Manage and establish strategic vendor management relationships including quality of service reviews.
- Provide reasonable availability for any out-of-hours activities as required by the role.
- Manage and mitigate identified Business Systems IT Risk
- Implement Audit recommendations for IT Business System
- Participate in planned and scheduled ITDRP test runs
- Communicating and reinforcing the AML-CTF compliance culture established by the board.
- Supporting Implementation and enforcement of the board-approved AML, KYC & CFT policy within the Department, Unit or Branch
- Address / mitigate IT Systems Audit Items
- Implement recommendations from IT security partners to avert unforeseen system outages.
- Support Implementation and enforcement of the board-approved IT policies within the Unit
Education
- A University degree in a relevant field in Information Technology or Computer Science or equivalent qualification with at least (3) years’ experience
- Masters degree in ICT or related specialized qualifications (Desired)
Knowledge and Skills
- Proven experience as an IT Systems Analyst or similar role.
- Project management certification e.g., Prince2, PMP is an added advantage.
- Must have thorough understanding of leading Database management systems e.g., Oracle, MSSQL, MySQL with certification is an added advantage.
- Knowledge and understanding of T24 Core Banking systems is a must.
- Understanding and Setup of at least one financial data exchange message formats e.g., ISO8583, ISO20022 /MT, FIX is a must.
- Knowledge of core transaction switches e.g., Postilion, IST is a requirement.
- Thorough knowledge of core operating systems e.g., Unix, Linux and Windows of at least three (3) years working experience with Banking systems, transaction switches / ESB
- Through understanding of development and deployment of webservices is desired
- Thorough understanding of CRM, Bancassurance, Human Capital and EDMs solutions are desired.
- Strong understanding and knowledge on Datawarehouse and Business Intelligence capabilities are desired.
- Good data analytical skills, both financial and non-financial Solution.
- Training in systems security e.g., CEh will be an added advantage.
- Knowledge of system development tools e.g., .Net, Java, Python is an added advantage.
- Web server Management skills e.g., IIS, Jboss etc. is desirable.
- Knowledge of data modeling, feature engineering, and predictive analytics
- Proficiency in using version control systems like Git to manage code and collaborate with others is an added advantage.
- Unix Shell Scripting
- Batch process automation
- Key Database certifications such as OCA, OCP, MCDBA
- Key Operating System certifications such as Unix, Linux and Windows
- Machine Learning and AI
Experience
At least 5 years work experience 3 years of which should have been in environments using T24 as core banking.