Career Opportunities at Britam

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Project Implementation Auditor

Job Purpose

• The role will focus on Quality Assurance on the processes utilized in the project efficiently to generate desired deliverables. The project implementation auditor will assess project activities, documentation(s) and processes, to help enforce project standards, compliance to policies and procedures and enhancing project work in eliminating project failures.
• This role focuses on supporting the processes teams use to maintain standards and produce quality deliverables; will oversee the activity of the quality assurance together
  with the Internal Audit team.

Key Responsibilities:

• Develops and maintains quality in systems and products, assurance on policies, procedures, and success criteria across the Britam Group.
• Ensures that value processes are in place, maintained throughout the IT systems implementation and software development life cycles and reviewed/revisited periodically to ensure all standard operating procedures reflect the most up-to-date, internationally accepted practices.
• Enforces compliance with evolving innovations, and supports responsiveness to new technologies as they become available.
• Verify documentation and review of existing project implementation, administrative and internal control systems and make the appropriate recommendations for improvement. This calls for a thorough understanding of all Company operations.
• Evaluates and enforces the Test Strategy / Test Plan defining the quality approach, timeline, entry/exit criteria for all assigned projects.
• Actively contributes to project estimation and planning, risk assessment, contingency planning, tracking and management of progress, issues, risk and resources.
• Provides effective and timely communication of project status, progress, issues and risks to the Project Manager and Project Owner.
• Prepare and present reports to the projects’ Steering Committee and the Board Audit & Risk Committee (when required) clearly describing the key gaps and practical recommendations for improvement.
• Attend and participate in Management meetings to enhance understanding of Britam’s strategy.
• Identifies and analyzes issues gaps, and other problems, particularly when such gaps recur in multiple projects; recommends and facilitates solutions to these issues.
• Formulates timely reports on project quality status and documentation to track progress in assigned projects.
• Identify training requirements with project teams. Conduct user training on quality assurance i.e. policies, standards and best practices.
• Communicates quality standards and parameters to Project Team, Internal Audit team, product development team, IT and other appropriate staff.
• Demonstrates subject matter expertise in all assigned projects and tasks.
• Maintain documentation of internal audits and quality assurance activities

Knowledge, experience and qualifications required

Required Skills/Abilities:

• Understanding of project life cycle methodologies (particularly Agile).
• Ability to remain consistent and steadfast with tasks assigned.
• Proven work experience as a project auditor/Assurance Specialist or a similar role.
• Working knowledge of tools, methods and concepts of quality assurance.
• Good communication skills, both verbal and written.
• Excellent data collection and analysis skills.
• Strong attention to detail.

Education and Experience:

• Bachelor’s degree in Business, Computer Science, Operations or related fields.
• Project Assurance qualifications, Licenses or certifications which may include ISO 9000, PMP, PMI, CIA etc.
• Previous Experience (3 to 5 years) in Project audit/ Quality Assurance, preferably within financial institutions / environment(s).
• Knowledge of the ISO 9001 standard is a good to have.
• Problem Solving and root cause analysis skills =Experience in working within international and complex environment.

Forensics Data Analyst 

Key responsibilities:

• Development and automation of exception reports for integral business processes within the organization.
• Identify suspicious patterns and trends through the monitoring of transactions and review of exception reports.
• Provide support to the Operational and Business units of the organization on tracking key business performance and risk indicators through data analytics and visualization.
• Perform relevant analytical techniques required to detect occurrence of fraud and maintain a library of analytical tests.
• Gather intelligence from relevant sources regarding the fraud trends in the industry and known fraudsters.
• Continuously scan transactions to establish whether the fraud trends discovered and the fraudsters have gain a foothold in Britam.
• Maintain a black list data based on intelligence gathered from external sources and the investigations we have conducted.
• Compile known fraud red flags and research on more that would be applicable in the various areas of operations in Britam.
• Establish data sources required to test for indicators of fraud.
• Perform relevant analytical techniques required to detect occurrence of fraud and maintain a library of analytical tests.
• Recommend improvements in the data that is captured to aid in fraud prevention.
• Support forensic investigations into cases of suspected fraud through data analytics.
• Conduct fraud awareness campaigns for the group.
• Updating fraud database and preparing monthly statistical reports.
• Delegated Authority: As per the approved Delegated Authority Matrix.

Key Performance Measures:
As described in the role’s Personal Scorecard.

Knowledge, experience and qualifications required

• Bachelor’s degree in Mathematics, Economics, Computer Science, Information Management or Statistics or any relevant field.
• 2-6 years proven working experience as a Data Analyst or Business Data Analyst.
• Certification in Data science or Data analytics tools such as Caseware IDEA, Alteryx, Qlik Sense.
• CPA (K) /CFA, CFE is an added advantage.
• Technical expertise regarding data models, database design development, data mining and segmentation techniques.
• Strong knowledge of and experience with reporting packages (Business Objects etc.), databases (SQL etc.), programming (XML, Javascript, or ETL frameworks).

Technical/ Functional competencies:

• Knowledge of insurance regulatory requirements.
• Knowledge of insurance products.

Leadership category responsibility framework (Core Competencies).
Emerging Leaders in Britam need to:

• Plan, direct and apply efficiencies and resources in order to optimize output and profitability against time, cost and team targets.
• Effectively communicate strategic and operational departmental goals and objectives to peers and others in order to ensure proper implementation.
• Ensure that department priorities are adhered to and effectively communicated.
• Ensure competent and effective people resources through appropriate coaching, development and people supervision as appropriate.
• Embody a high performance, proactive culture.
• Effectively ensure the adherence to key performance areas, deadlines and goals in order to optimise operational effectiveness.
• Effectively communicate resource needs, possible opportunities and achievements to management in order to aid them in their decision-making.
• Effectively set and monitor priorities and objectives for more junior staff.
• Understand and communicate objectives in relation to the larger organisational impact.
• Effectively disseminate knowledge within the correct context, towards subordinates as well as management.
• Appropriately model the company values while setting the pace and energy for delivering.
• Effectively manage and communicate change within the department in order to increase staff and process effectiveness.
• Provide access to accurate and consistent information and services across all channels. 
• Ensure a seamless experience for clients.
• Improve service delivery for clients.
• Engage in continuous brand building to become the trusted partners to clients.

Bancassurance Relationship Manager

Job Purpose:
The role holder will be responsible in leading and managing the assigned banks to distribute profitable
Britam products and business through coordinating with the bancassurance head office managers,
Bancassurance Officers and relationship officers to generate revenues for all lines of businesses.

The role holder will work together with the regional team to support implementation of the specific bank strategies across different bank branches.

Key responsibilities:

• Work closely with Team leaders within the allocated bancassurance partners to support business
  acquisition for all lines of businesses (GI, EMC, Life & Pension).
• Develop bank specific account strategy to unlock potential for all lines of businesses.
• Align drivers of business to deliver on all agreed service level agreements for sales and after sales
  support.
• Communicate Partners expectations and provide insights back to business to deliver competitively on a product or process.
• Facilitate Team working and knowledge sharing.
• Ensure profitable business growth objectives are met with each assigned Partner through new
  business and retention of existing business.
• Develop training calendars for Bank Partners on products and process and oversee implementation of all training programmes.
• Manage relationships of key accounts and corporate clients to support the partner sales
  officers/managers and Britam Banca regional relationship executives.
• Preparation and supervision of the delegated preparation of accurate and competitive quotations for
  insurance business and ensure they are accurate and promptly shared with the potential clients.
• Oversee the processing of tenders/RFPs and ensure required documentation is availed on time.
• Participate in product development and delivery for right fit of products to the banca partners.
• Ensure prompt follow-up on renewals to ensure that the prescribed retention ratio is achieved.
• Coordinate Bank Partner evaluation and implement recommendations.
• Collaboratively, work together with the Bancassurance Relationship Executives to achieve the 
  division’s given goals and objectives.
• Ensure debt management in lines with the set credit control for all business booked by self and by
  assigned banca relationship executives for the assigned bank partners.
• Ensure quarterly service meetings for all assigned partners.
• Ensure preparation of expense budgets and revenue targets as shall be stipulated from time to time.
• Delegated Authority: As per the approved Delegated Authority Matrix.

Knowledge, experience and qualifications required

Knowledge, experience and qualifications required

• Bachelor of Commerce degree or any other business-related degree.
• Professional qualification in Insurance (ACII, FLMI or IIK)
• 6-8 years’ experience in insurance/banking/financial services two of which must be in relationship
  management.

Leadership category responsibility framework (Core Competencies)
Emerging Leaders in Britam need to:

• Plan, direct and apply efficiencies and resources in order to optimise output and profitability against
  time, cost and team targets.
• Effectively communicate strategic and operational departmental goals and objectives to peers and
  others in order to ensure proper implementation.
• Ensure that department priorities are adhered to and effectively communicated.
• Ensure competent and effective people resources through appropriate coaching, development and
  people supervision as appropriate.
• Embody a high performance, proactive culture.
• Effectively ensure the adherence to key performance areas, deadlines and goals in order to optimise
  operational effectiveness.
• Effectively communicate resource needs, possible opportunities and achievements to management in order to aid them in their decision-making.
• Effectively set and monitor priorities and objectives for more junior staff.
• Understand and communicate objectives in relation to the larger organisational impact.
• Effectively disseminate knowledge within the correct context, towards subordinates as well as
  management.
• Appropriately model the company values while setting the pace and energy for delivering.
• Effectively manage and communicate change within the department in order to increase staff and
  process effectiveness.
• Provide access to accurate and consistent information and services across all channels.
• Ensure a seamless experience for clients.
• Improve service delivery for clients.
• Engage in continuous brand building to become the trusted partners to clients.

APPLY HERE