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Executive Administrative Assistant
Summary
Care Connects Us!
It all starts with people who care.
At Hyatt, we believe in the power of belonging – of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences and jobs into careers.
Join a team that is making travel more human. Connected. Sustainable. Here, everyone’s role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.
People like you. People like us.
At Hyatt Place Nairobi Westlands & Hyatt House Nairobi Westlands, we are looking for:
Executive Administrative Assistant
who will be responsible for providing reliable, strong and efficient administrative support to General Manager and Executive Office at large. Some of the key responsibilities will include and not limited to:
- Assists in the preparation of the Annual Business Plan.
- Provides administrative support to General Manager and Executive Office; ensures the implementation of hotel policies, standards, and procedures as they apply to the administrative functions.
- Prepares the relevant materials for all meetings attended by General Manager: Daily Operations Meeting, Executive Committee Meetings, Departmental Meetings and all other meetings.
- Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
- Responsible for maintaining the General Manager’s schedule, booking meetings and appointments, and serving as a gatekeeper, screening calls and prioritizing daily tasks and responsibilities.
- Make follow-ups to different departments, company, person any pending documents as requested by the General Manager including the status thereof.
- Acts as liaison in coordinating matters between the Executive Office and other LCs, department heads and managers.
- Works closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
- Researches and assembles information from a variety of sources for the preparation of reports and correspondence for the General Manager.
- Ensures the delivery of brand promise and provides exceptional guest service at all times.
- Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- Maintains positive guest and colleague interactions with good working relationships.
Qualifications
- Diploma in Business related studies or its equivalent
- 7+ years of relevant experience
- Highly organized with a keen eye for detail
- Strong analytical, interpersonal and problem-solving skills
- Strong planning, organization skills
- Proficiency in Microsoft Office
- Ability to deal efficiently with complaints exhibiting a solid customer service approach
- The ability to remain positive and focused in a fast-paced environment
- Excellent communication skills
- Keeps up to date with new trends
Human Resources Assistant
Summary
Care Connects Us!
It all starts with people who care. At Hyatt, we believe in the power of belonging – of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences and jobs into careers.
Join a team that is making travel more human. Connected. Sustainable. Here, everyone’s role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.
People like you. People like us.
At Hyatt Place Nairobi Westlands & Hyatt House Nairobi Westlands, we are looking for:
Human Resources Assistant
who will, in a supporting role, assist the Director of Human Resources in achieving the hotel’s operating goals by maximising employee productivity and well-being, and achieve the hotel’s guest service objectives. Main tasks/responsibilities will include and not limited to:
- Human resource related administrative duties related to collection and reporting of data as the business may need from time to time.
- Supports the Director of Human Resources in effectively managing the life cycle of the team members, fostering a culture of growth, development and performance whilst reflecting promoting the company culture and values – this will be achieved through monitoring and follow up from onboarding to off boarding in the life of an employee.
- Carries out reconciliations and analyses as requested from time to time by the Director of Human Resources
- Managing hotel biometric system, generating reports as required
- Ensures personal filing systems and the hotel’s HR information systems are kept up to date, and ensure all personal information is kept confidential and well organized, and in adherence to the Data Protection Act.
- Administration of contracts, informing HR Manager in due time on timelines in relation to renewal or non-renewal of probation, contract, PIPs etc.
- Monitors that Hotel complies with all administrative requirements (working hours’ registration, overtime registration, etc.)
- Ensures effective and efficient management of absenteeism (Registration and follow up on absenteeism, required justification is handed in, payroll is informed on days to be deducted/paid out, all paperwork is processed etc.)
- Monitors that all items on the starter’s checklist (i.e. badge, uniform) are completed for every new hire.
- Manages employee leave days by maintaining a record of vacation earned by all employees.
- Assists in the preparation of monthly Human Resources report by collecting and suppling required information to the Director of HR within agreed timelines (turnover report, employee sick leave report, vacation reports).
- Receives staff complaints, suggestions and queries and make sure they have been handled properly.
- All above will be aligned to ensuring the company is compliant to Kenyan Employment Act, Labour Laws as well as Company Human Resource Policies and Procedures in the quest to supporting the overall Glee Hotel’s company goals and objectives
Qualifications
- Bachelor’s Degree in Business/Human Resource Management or its equivalent
- 2+ years of experience, preferably in a hotel environment with proven track record in a similar role
- Genuine care for others
- Strong communication skills especially active listening
- Critical thinking and analytical skills
- High level of honesty and integrity
- Negotiation skills
- Team work and cross-functional collaboration
- The ability to remain positive and focused in a fast-paced environment
Engineering Team Leader
Summary
Care Connects Us!
It all starts with people who care.
At Hyatt, we believe in the power of belonging – of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences and jobs into careers.
Join a team that is making travel more human. Connected. Sustainable. Here, everyone’s role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.
People like you. People like us.
At Hyatt Place Nairobi Westlands & Hyatt House Nairobi Westlands, we are looking for:
Engineering Team Leader
who will be responsible for providing the guests with a secure, comfortable environment by maintaining the hotel’s assets through ongoing preventive maintenance programs, and ensuring that all mechanical systems are operating in accordance with corporate policies and procedures, and according to local requirements and regulations. Key responsibilities include but not limited to:
- Supervises the repair, maintenance and engineering operations according to the departmental standards.
- Properly handles and maintains all power tools and measuring instruments.
- Assists other tradespersons or technicians when requested by Superiors.
- On night duty creates the utility log report for the day and mails it to superiors highlighting deviations or any other critical observations.
- Creates the fuel stock report and keeps superiors informed and intimates materials for procurement.
- Makes and takes handover from the corresponding shift Team leader to ensure continuity in smooth operations.
- Reads the log readings daily highlights deviations and keeps superiors informed while initiating any corrective action required.
- Modifies installations to minimize waste of material and provide access for future maintenance.
- Avoids unsightly hazards and complies with all local regulations and codes.
- Executes Preventive Maintenance Program according to schedules.
- Regularly inspects the entire building with particular attention on defective or deficient life safety features and to observe closely the condition of all operating equipment. Specific attention must be placed on areas of difficult access.
- Ensures effective energy conservation measures in areas of operations.
- Ensures fire, life and safety systems are operational.
Qualifications
- Diploma in Engineering or related field/or its equivalent
- 3+ years of experience in a similar role
- Proven track record in a similar role
- Strong analytical, interpersonal and problem-solving skills
- Highly organized with ability to be flexible
- Ability to deal efficiently with complaints exhibiting a solid customer service approach
- The ability to remain positive and focused in a fast-paced environment
Chief Steward
Summary
Care Connects Us!
It all starts with people who care. At Hyatt, we believe in the power of belonging – of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences and jobs into careers.
Join a team that is making travel more human. Connected. Sustainable. Here, everyone’s role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.
People like you. People like us.
At Hyatt Place Nairobi Westlands & Hyatt House Nairobi Westlands, we are looking for:
Chief Steward
who will be responsible for the efficient and economic operation of the Stewarding Section in support of all other operating Departments, supplying services as required to the entire operation, and overseeing the operating equipment inventory. Managing the Cleanness and Maintenance of all F&B equipment and back of the house hygiene and sanitation. Key responsibilities include but not limited to:
- Ensures that Stewarding employees work in a supportive and flexible manner with other departments.
- Always hands-on and present in the operation, especially during busy periods.
- Establishes and strictly controls inventories and par stocks in the operation for all operating equipment, Food and Beverage, FF&E items, and to ensure that the outlet is adequately equipped.
- Conducts monthly inventory checks on all operating equipment and supplies.
- Controls the requisitioning, storage, and careful use of all operating equipment and supplies.
- Conducts daily pre-shift briefings to employees on preparation, service, and F&B events.
- Liaises with the Food and Beverage Department and Culinary Department on daily operations and quality control.
- Ensures that each outlet is supplied with clean and dry operating equipment.
- Ensures that the food production areas are supplied with clean and dry kitchen utensils.
- Supervises night cleaning in kitchen and back-of-house food and beverage areas.
- Ensures that back-of-house cleaning schedules and garbage runs are strictly adhered to, and areas are cleaned according to established standards.
- Has a thorough understanding and knowledge of all Food and Beverage equipment needs and networks with sister hotels and other hotels to borrow equipment as and when needed.
- Responsible for clearance of Garbage from the hotel by the contractor and the maintenance of the garbage area.
- Prepares and updates the Stewarding Departmental Operations Manuals.
- Provides the Materials Department with detailed Product and Purchase Specifications for items used in the outlet.
Qualifications
- KCSE Certificate or Diploma in related field
- 3+ years of experience in a similar role, preferably in a luxury hotel environment
- Good understanding and adherence to HACCP standards
- Proven track record in a similar role
- Strong analytical, interpersonal and problem-solving skills
- Highly organized, ability to be flexible and proven skills working in an environment with constant standing and walking throughout the shift
- Ability to deal efficiently with complaints exhibiting a solid customer service approach
- The ability to remain positive and focused in a fast-paced environment
Purchasing Manager
Summary
Care Connects Us!
It all starts with people who care.
At Hyatt, we believe in the power of belonging – of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences and jobs into careers.
Join a team that is making travel more human. Connected. Sustainable. Here, everyone’s role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.
People like you. People like us.
At Hyatt Place Nairobi Westlands & Hyatt House Nairobi Westlands, we are looking for:
Purchasing Manager
who will be responsible for the day-to-day activities in regards to Purchasing, Supply and related. The job incumbent ensures accurate and timely submission of information to the Management. Responsible for all purchasing functions, storing and issuing of all stored food, beverage, general engineering and operating equipment. Key among his/her responsibilities are:
- Responsible for all administrative functions of the materials’ section, staffing, training and fulfilment of other related duties
- Responsible for all purchasing functions, quotations, quality and availability
- Responsible for physical control of all store items until issued, fully documented under strict control procedures (key control, timing schedule, authorized issue requests) • Responsible for maintaining logical storeroom inventory levels operationally needed
- Responsible for overall hygiene, fire & safety, proper storing arrangement, cleanliness of storerooms and freezers according to hotel, local and international Standards
- Reports and updates management & department heads on pending items, new procedures, system difficulties and other related matters
- Identifies and recommends new value addition products available in the market
- Verifies that all documentation and proper quotations are maintained and filed according to hotel’s policy and procedure requirements
- Approves all storeroom re-order requests, verifying quantities within the established minimum/maximum stock levels
Qualifications
- Bachelor of Commerce Degree, Procurement, Supply Chain Management or an equivalent
- 5+ years of relevant experience in procurement/supply chain management
- CIPS certification is an added advantage
- Must demonstrate the ability to handle multiple and conflicting priorities, and work under strict deadlines
- Should have strong analytical and be result-oriented
- Must have high standards of integrity and ethical practice
- Must have management and Leadership skills
- Proficiency in Ms Office, especially Advanced Excel
- Outstanding ability to interact and communicate with all stakeholders
Chief Accountant
Summary
Care Connects Us!
It all starts with people who care.
At Hyatt, we believe in the power of belonging – of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences and jobs into careers.
Join a team that is making travel more human. Connected. Sustainable. Here, everyone’s role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.
People like you. People like us.
At Hyatt Place Nairobi Westlands & Hyatt House Nairobi Westlands, we are looking for:
Chief Accountant
who will be responsible for supporting the Director of Finance in ensuring the smooth and efficient running of the Finance Division, while maintaining Hyatt International’s high standards of Financial & Human Resource Management. Other key responsibilities include but not limited to:
- Custodian of the establishment’s credit manual & policies and Asset Management Protocols in the absence or under direction of the Director of Finance.
- Ensures effective implementation of all Finance & Accounting, Information Systems and Materials Management Policies & Procedures.
- Implements an effective and efficient day to day control system, administration, reporting system and transfer of skills in all related areas.
- Interpreting financial results and work with respective Heads of Departments to maximize Operating results, providing them with tools for future planning, revenue management and controls.
- Complies fully with the set financial reporting deadlines as outlined in the relevant finance policies & procedures
- Ensures that the hotel always complies with relevant financial policies at national and international levels
- Keeps self-updated on all business activities of equal competitors and changing industry trends
- Working proactively to maximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolution
- Develops and implements strategies where key financial metrics are identified, communicated and delivered where reports and tracking tools are effectively maintained in line with defined initiatives & targets
- Supports the Director of Finance in working on the departmental budget, ensuring that costs and departmental inventory is controlled such that target productivity and performance levels are attained
- Build and maintain effective working relationships with all key stakeholders and partners both internal and external ensuring all communications/activities are controlled and undertaken in a timely manner
- Supports the Director of Finance in establishing and delivering effective programmes that advances service standards, profitability and cost control which may include working with internal and external stakeholders as required, whilst incorporating environmental concerns
- Ensures adherence to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required
Qualifications
- Bachelor of Commerce Degree, Accounting or Finance Option or its equivalent
- 5+ years of relevant experience in financial and management accounting, preferably in a luxury hotel
- Must have a CPA-K or ACCA certification
- Must demonstrate the ability to handle multiple and conflicting priorities, and work under strict deadlines
- Should have strong analytical and be result-oriented
- Must have high standards of integrity and ethical practice
- Must have management and Leadership skills
- Proficiency in Ms Office, especially Advanced Excel
- Outstanding ability to interact and communicate with all stakeholders
- Outstanding ability to diagnose and resolve problems swiftly
Sales Coordinator
Summary
Care Connects Us!
It all starts with people who care.
At Hyatt, we believe in the power of belonging – of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences and jobs into careers.
Join a team that is making travel more human. Connected. Sustainable. Here, everyone’s role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.
People like you. People like us.
At Hyatt Place Nairobi Westlands & Hyatt House Nairobi Westlands, we are looking for:
Sales Coordinator
who will be responsible for operationally and administratively coordinating all activities in the achievement of department’s pre-determined sales and revenue targets. Key among responsibilities will be:
- Ensures that the relevant information of all allocated Accounts is being updated regularly in the record or electronic database system.
- Responds to all telephone calls or inquiries, ensures information/messages are accurately received and relayed to the managers concern in a timely manner.
- Follows up sales leads whenever required or assigned by the Sales Manager.
- Prepares, compiles and distributes the weekly/monthly reports in a timely manner.
- Ensures the activities/events log book is being accurately maintained.
- Assists in the compilation of Market Surveys and Competitor Researches report.
- Assists in the distributions of relevant hotel information to clients when required.
- Participates in sales blitz.
- Maintains good relationship with the established clientele and provides all necessary assistance when required.
- Liaises and works closely with the related operation departments ensuring guests needs and expectation are being met.
- Prepares and ensures all Events Orders are distributed to concerned department on a timely manner.
- Ensures services provided are always carried out according to defined standards with the utmost efficiency, consistency and courtesy as detailed in the Department Operation Manual.
- Maintains a detailed knowledge of hotel facilities, features and services.
Qualifications
- Diploma in Sales & Marketing or its equivalent
- 3+ years of experience in a similar environment
- Proven track record in a similar role
- Strong analytical, interpersonal and problem-solving skills
- Strong planning, organization skills and keen eye for detail
- Proficiency in Microsoft Office
- Understanding of sales & marketing tools/systems
- Ability to deal efficiently with complaints exhibiting a solid customer service approach
- The ability to remain positive and focused in a fast-paced environment
Sales Manager
Summary
Care Connects Us!
It all starts with people who care.
At Hyatt, we believe in the power of belonging – of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences and jobs into careers.
Join a team that is making travel more human. Connected. Sustainable. Here, everyone’s role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.
People like you. People like us.
At Hyatt Place Nairobi Westlands & Hyatt House Nairobi Westlands, we are looking for:
Sales Manager
who will be responsible driving all aspects of the hotel’s active and aggressive sales initiatives, maximizes the overall revenue of the hotel by directing the revenue generating activities including but not limited to oversees day to day sales efforts of both General Sales and C&B Sale’s specific responsibilities for directing sales, training and maintaining systems in accordance with the sales business plan. Key among other responsibilities will include:
- Working proactively to maximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolution towards supporting the overall goal of the hotel
- Understands and implements strategies where key sales and marketing metrics are identified and delivered where reports and tracking tools are effectively used in line with defined initiatives & targets
- Understands and is responsible for their target contribution towards the departmental budget, ensuring that costs and departmental inventory is in line with targets
- To generate and maintains customers of defined accounts/areas through sales activities (face to face sales calls, telephone calls, entertainment).
- To maintain a high level of exposure for the hotel through direct sales, telephone, written communications.
- Monitor M&E sales production and adjust sales activities, to achieve planned goals.
- Plan, establish goals and administer M&E Sales Office function to deliver qualified leads and service existing accounts.
- Develop active communication and close rapport with Event organizers, Sales Offices and other sources of sales information & support.
- Identify, solicit and service all M&E accounts in liaison with the other sales divisions.
- Maintain timely and responsive communication with all accounts and prospects.
- Handles all incoming group & M&E leads generated, jointly with the concerned sales division including all communication, negotiation and contracting required.
- Assess group business to maximize contribution from available public space, generating room revenues whilst achieving Catering & Banquet and Meeting & Event revenue budgets.
- Ensures PMS Sales & Catering is well managed, maintained and updated as per company policies & standards.
- Ensures all Group & M&E RFPs (Request for Proposal) are handled as per the hotel’s policies and company standards.
- Attends Exhibitions and Road shows as directed by the DOSM.
- In conjunction with the Revenue Manager and Director of Sales & Marketing set up and update group & M&E selling strategies.
Qualifications
- Diploma/Degree in Sales & Marketing or its equivalent
- 5+ years of experience in a similar environment
- Proven track record in a similar role
- Strong analytical, interpersonal and problem-solving skills
- Excellent Microsoft Office application and PMS experience is required
- Leadership skills to guide and mentor others
- Ability to deal efficiently with complaints exhibiting a solid customer service approach
- The ability to remain positive and focused in a fast-paced environment
Sous Chef
Summary
Care Connects Us!
It all starts with people who care.
At Hyatt, we believe in the power of belonging – of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences and jobs into careers.
Join a team that is making travel more human. Connected. Sustainable. Here, everyone’s role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.
People like you. People like us.
At Hyatt Place Nairobi Westlands & Hyatt House Nairobi Westlands, we are looking for:
Sous Chef to assist (hands on) the Executive Chef in the day-to-day operations of the kitchen, taking over all responsibilities during his/her absence, striving for the highest possible guest satisfaction. He/she supports the Executive Chef in ensuring the department performs optimally at all times, from team management, food costing, communication to implementation and compliance to Kitchen/F&B policies and procedures. Key among his/her responsibilities include but not limited to:
- Implements strategies where key (F&B and) kitchen metrics are identified, communicated and delivered where reports and tracking tools are effectively maintained in line with defined initiatives & targets.
- Drives the team members in ensuring compliance to hotel policies and procedures.
- Owns the hotel’s food & beverage strategy including budgeting and controls.
- Supports the Executive Chef in the preparation and monitors the departmental budget, ensuring that costs and departmental inventory is controlled and that target productivity and performance levels are attained.
- Makes follow up on performance of the food offering, providing recommendations that will drive financial performance, including working with internal and external partners on ad hoc projects
- Works closely with the Executive Chef on food production, promotion and quality improvement.
- Keeps all working areas hygienic at all times and according to the relevant policies and procedures in place.
- Creates high quality and creative food products to satisfy and meet the guest needs.
- Provides hands on training to the direct staff whenever necessary.
- Controls the food stock and cost to be in line with the set targets/budget.
- Participates in preparation and analysis of financial forecasts, budgets and goals.
- Ensure that all recipes and product yields are accurately costed and reviewed regularly.
- Ensure that food stock and par levels within the department and stores are of high quality and meet forecasted needs based on occupancy.
- Ensure that departmental meetings are organized, agendas are laid out, minutes recorded and action points/tasks are completed on time.
- Ensures new employees have all relevant information before commencing employment in the department
- Motivates and manages direct reports as well as indirect reports
- Participates and take lead in driving all training activities in the department.
- Build and maintain effective working relationships with all key stakeholders and partners both internal and external ensuring all communications/activities are controlled and undertaken in a timely manner.
Qualifications
- Culinary Degree or Diploma
- Food Hygiene & Safety Certification
- 5+ years of relevant experience in a similar operation with proven track record
- Experience in buffet, catering and banquet operation(s)
- Experience managing a multi-outlet operation
- Ability to write routine reports, purchase orders, menus and correspondences
- Excellent customer services skills
- Ability to successfully lead and mentor a team
Hygiene Manager
Summary
Care Connects Us!
It all starts with people who care.
At Hyatt, we believe in the power of belonging – of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences and jobs into careers.
Join a team that is making travel more human. Connected. Sustainable. Here, everyone’s role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.
People like you. People like us.
At Hyatt Place Nairobi Westlands & Hyatt House Nairobi Westlands, we are looking for:
Hygiene Manager who will be responsible for Ensures the smooth and efficient running of the department. Maintain High standards of Hygiene in accordance with the Hotel’s standards and financial goals. Key responsibilities will include and not limited to:
- Establishes hygiene policies and procedures for the entire food preparation area in collaboration with the Executive Chef.
- Maintains and updates hygiene manuals for all food preparation areas as required by law and management.
- Conducts checks and monitors hygiene and food safety standards in all areas, providing recommendations to management.
- Implements and maintains the HACCP system in the food and beverage operation.
- Coordinates with Kitchen Stewarding to develop standard cleaning and disinfecting procedures.
- Conducts scheduled operational reviews and audits on hygiene, documenting findings and assisting section heads with implementing action plans.
- Collaborates with management to plan menus and production cycles to reduce hygiene and food safety hazards.
- Ensures each kitchen section head prepares and updates the relevant section of the Departmental Operations Manual.
- Monitors health and hygiene standards in each outlet and banquet, taking corrective action as needed.
- Maintains hygiene manuals and ensures their compliance with legal and management requirements.
- Communicates effectively on all matters related to hygiene, health, and safety.
Qualifications
- Bachelor’s Degree or Diploma in Food Science, Microbiology, or a Related Field
- 5+ years of experience in a similar environment
- Proven track record in a similar role
- Certificate in Occupational Health and Safety
- Food Hygiene and Safety Training: HACCP (Hazard Analysis and Critical Control Points) Certification
- Certified Food Safety Manager: ISO 22000 Certification
- Strong analytical, interpersonal and problem-solving skills
- Ability to deal efficiently with complaints exhibiting a solid customer service approach
- The ability to remain positive and focused in a fast-paced environment
Assistant Food & Beverage Manager
Summary
Care Connects Us!
It all starts with people who care.
At Hyatt, we believe in the power of belonging – of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences and jobs into careers.
Join a team that is making travel more human. Connected. Sustainable. Here, everyone’s role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.
People like you. People like us.
At Hyatt Place Nairobi Westlands & Hyatt House Nairobi Westlands, we are looking for:
Assistant Food & Beverage Manager who will be responsible for Ensures the smooth and efficient running of the department which will include but not limited to:
- Menu planning and development, which includes dish selection, pricing, and aligning menus with the establishment’s concept and target audience.
- Oversee food preparation and presentation, collaborating closely with kitchen staff to maintain quality standards.
- Beverage management, encompassing the selection and inventory of drinks, while also creating cocktail menus and wine lists.
- Focus on cost control, efficiently monitoring expenses and minimizing waste to optimize profitability.
- Staff recruitment and training, ensuring that all personnel, from servers to kitchen staff, are well-prepared to deliver exceptional service.
- To ensure that all employees deliver the brand promise and always provide exceptional guest service.
- To ensure that employees also provide excellent service to internal customers in other departments as appropriate.
- To spend time in public areas observing employee-guest interaction and talking with guests, working to coach employees in guest service skills as necessary.
- To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
Qualifications
- Diploma or Bachelor’s Degree in Food Production, Hospitality or related field/or their equivalent
- 5+ years of experience in a similar environment
- Proven track record in a similar role
- Strong analytical, interpersonal and problem-solving skills
- Excellent Microsoft Office application and PMS experience is required
- Leadership skills to guide and mentor other team members
- Ability to deal efficiently with complaints exhibiting a solid customer service approach
- The ability to remain positive and focused in a fast-paced environment
Night Manager
Summary
Care Connects Us!
It all starts with people who care.
At Hyatt, we believe in the power of belonging – of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences and jobs into careers.
Join a team that is making travel more human. Connected. Sustainable. Here, everyone’s role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.
People like you. People like us.
At Hyatt Place Nairobi Westlands & Hyatt House Nairobi Westlands, we are looking for:
Night Manager who will be will represent the Management during the night. The Night Manager also provides leadership and support to all members of the Front Office assisting the Front Office Manager in all aspects of the department including but not limited to operations, planning, budgeting, and staffing in accordance with hotel policies and procedures. He/she is the Manager on Duty and responsible for all hotel operations during overnight shift hours, focusing on Front Office operations, night audit and hotel safety/security. Key responsibilities include but not limited to:
- Manage and monitor activities of all employees making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed
- Maintain a professional and high-quality service-oriented environment at all times.
- Act as manager on duty for the hotel in the absence of the Front Office Manager/Duty Managers dealing with complaints, problem-solving, disturbances, special requests and any other issues that may arise.
- Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments.
- Inform all overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests.
- Maintains effective communication with all related departments during night shift to ensure smooth service delivery.
- Maintains an up-to-date knowledge of the hotel and local services, supplies information and responding to guest queries.
- Maintains an awareness of guest profile through the guest profile system.
- Ensures effective handover is done, gaining information from Duty Manager and Shift Leaders.
- Makes control tours of the hotel ensuring optimal usage of resources and maximum security.
- Prepares guest folios with appropriate accounting instructions.
- Ensures all necessary reports are compiled and printed for the following day’s business and checks that they have been distributed accordingly.
- Maintains up to date back up reports.
- Ensures an effective handover of nights’ activities to the Front Office Manager.
Qualifications
- 5+ years of experience, in a similar environment
- Guest services or management experience
- Proven track record in a similar role
- Strong analytical, interpersonal and problem-solving skills
- Excellent Microsoft Office application and PMS experience is required
- Highly organized, ability to be flexible and proven skills working in an environment with constant standing and walking throughout the shift
- Leadership skills to guide and mentor other team members
- Ability to deal efficiently with complaints exhibiting a solid customer service approach
- The ability to remain positive and focused in a fast-paced environment
- Great computer skills with proficiency in front office operations systems
Assistant Front Office Manager
Summary
Care Connects Us!
It all starts with people who care. At Hyatt, we believe in the power of belonging – of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences and jobs into careers.
Join a team that is making travel more human. Connected. Sustainable. Here, everyone’s role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.
People like you. People like us.
At Hyatt Place Nairobi Westlands & Hyatt House Nairobi Westlands, we are looking for:
Assistant Front Office Manager who will be responsible for the smooth and efficient running of the Front Office Department while maintaining Hyatt International’s high standards of Guest Relations & Human Resource Management. Other key responsibilities will include and not limited to:
- They will be expected to familiarize themselves with the establishment’s credit manual & policies ensuring effective implementation of all Front Office, Information Systems, Policies & Procedures.
- To implement an effective and efficient day to day control system, administration, reporting system and transfer of skills in all related areas.
- To ensure that Front Office Department is managed successfully as an independent profit centre.
- He or she will be the custodian of guest profiles and preference updates using the same to enhance guest experience.
- To establish an efficient method of communication for coordination of all departments with particular emphasis on revenue, finance, sales, housekeeping, maintenance, guest services, IT and security.
- To monitor, analyze all costs recommending measures of control as well as reporting on departmental profit and loss statements.
- To interpret Front Office results and work with other team members providing them tools for future planning, revenue management, controls and ultimately maximizing operating results.
Qualifications
- 5+ years of experience in a similar environment
- Proven track record in a similar role Strong analytical, interpersonal and problem-solving skills
- Excellent Microsoft Office application and PMS experience is required
- Leadership skills to guide and mentor other team members
- Ability to deal efficiently with complaints exhibiting a solid customer service approach
- The ability to remain positive and focused in a fast-paced environment
Assistant Security Manager
Summary
Care Connects Us!
It all starts with people who care.
At Hyatt, we believe in the power of belonging – of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences and jobs into careers.
Join a team that is making travel more human. Connected. Sustainable. Here, everyone’s role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.
People like you. People like us.
At Hyatt Place Nairobi Westlands & Hyatt House Nairobi Westlands, we are looking for:
Assistant Security Manager who will be responsible for assisting the Security Manager in overseeing all aspects of the Security Department and ensuring the smooth operations of the security aspect of the entire hotel is attained at all times. In general, he/she is expected to guarantee safety and security of hotel property, guests and colleagues in compliance with Hyatt’s Safety & Security Standard Operating Policies and Procedures. He/she is expected to support all aspects of the hotel’s active and initiatives maximizing the overall revenue of the hotel by directing safety and security activities in accordance with the hotel’s business plan. Some of the key responsibilities include and not limited to:
- Continuously monitoring installed safety devices for emergency readiness.
- Monitor all unauthorized vandalism and removal of property, review and report accidents that happened within the vicinity.
- Conduct regular surprise checks on all security officers to ensure that they are alert in going about their duties.
- Inspect all areas for safety and fire hazard; and file reports on safety precautions.
- Responsible for conducting internal investigations when necessary, providing courteous service, managing the schedules of security personnel and tracking their attendance.
- Ensures patrol been carried out in all public areas, restaurants, guest floors, offices, plant rooms and all other areas of the hotel, ensuring safety, security and comfort of all guests, hotel personnel. Ensures that all Security personnel look out for any suspicious loiterers or articles.
- Patrols public areas to detect fires, unsafe conditions, and missing or inoperative safety equipment.
- Provide special security coverage for functions organized and conducted at Hyatt Hotel in accordance with the Security Event Orders, if any.
- Be familiar with the emergency assembly area outside the hotel and makes aware to all employees of the area.
- Interrogates any suspicious persons to detect any infringements and investigate any disturbances, complaints, thefts, vandalism, and accidents.
- Strictly adheres to fire/ bomb threat and security procedures.
- Assists in establishing the operational procedures for Fire Prevention and Safety.
- Ensures efficient traffic control at the Hotel driveway.
- Assists management and enforcement officers in emergency situations.
- Establishes smooth working relationship with local authorities and liaises with them on all required regulations and activities.
- Reviews scheduled functions, group or VIP arrival events and discuss special instructions with all relevant departments.
Qualifications
- Diploma or Degree in Security Management or its equivalent
- 3+ years of experience in a similar role, preferably in a hotel environment with proven track record
- Excellent communication skills
- Proficiency in Ms Office, especially Microsoft Word, Excel
- Certified First Aider and Fire Marshall
- Working knowledge of current OSHA and relevant legislation
- Outstanding ability to interact and communicate with all stakeholders
- Outstanding ability to diagnose and resolve problems swiftly
Reservations Host
Summary
Care Connects Us!
It all starts with people who care.
At Hyatt, we believe in the power of belonging – of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences and jobs into careers.
Join a team that is making travel more human. Connected. Sustainable. Here, everyone’s role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.
People like you. People like us.
At Hyatt Place Nairobi Westlands & Hyatt House Nairobi Westlands, we are looking for:
Reservations Host who will be responsible for assisting the Revenue Manager in the day to day running of the department maximizing hotel revenue (Rooms and M&E) by effectively administering revenue optimization techniques and analyzing revenue opportunities via all sources provided by the brand to deliver optimally. Key responsibilities include but not limited to:
- Ensures the room inventory is up to date with all bookings, both definite and cancelled bookings.
- Assists in the preparation and generation of reports for the Revenue Meeting.
- Manage telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times.
- Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates.
- Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximize revenue
- Prepare quotations and written confirmation to all clients within stipulated timelines.
- Monitor client satisfaction regularly and resolve any outstanding issues to protect and enhance future business.
- Work closely with Sales and Front Office as well as other departments, to ensure guest requirements are met.
- Assists in tracking and analyzing booking pace, group wash, cut off enforcement for groups as well as denied and regretted business.
- Assists in the management and use of revenue systems on a daily basis. This includes the responsibility for any manipulation of the yield hurdle points and daily inventory balancing where appropriate.
- Managing room inventory for all channels including but not limited to room types and sell strategy online.
- Daily spot checks reservations made previous day and following up 3 day to arrivals, highlighting any VIPs, special requests and payment methods etc.
Qualifications
- Diploma or Degree in Tourism Management or its equivalent
- 3+ years of relevant experience in a similar role with proven track record
- Knowledge of the hotel property management systems
- Proficiency in Ms Office applications
- Previous experience in the Reservations/Sales function within the hotel/leisure sector
- Good organizational and administration skills
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Confident telephone etiquette