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Relationship Officer – Chama Banking (Branch)
Purpose of the Job:
The main responsibility of the jobholder will be to Ensure growth in clientele, loan book, deposits, non-funded income and active relationship management of Chamas.
Reports to: Branch Manager
Job Description
- Recruitment of new Chama’s and individual customers.
- Deposit mobilization both from Chama different entities and from individuals.
- Appraise loan proposals for Chama customers and submit for review, approval and disbursement
- Customer portfolio management
- Maintaining quality loan book
- Attending to Chama meetings to cascade bank products and services
- Cross-selling of other bank products and services
- Liaison with the communities including barazas to bring Rafiki bank brand awareness
- Respond to queries related to Chama business and timely resolving of customer issues.
- Offering good customer service to all clients.
- Any other official duties that may be assigned from time to time
Knowledge; Skills and Experience required for this Role
- Bachelor’s degree in a business related field
- 1-2 years’ experience
- MS Office
- Interpersonal skills
- Organization and planning skill
- Networking skills
- Attention to details
- Analytical skills
- Integrity
- Confidentiality
- Negotiation skills
- Presentation skills
Relationship Officer – Agribusiness (Branch)
Purpose of the Job:
The main responsibility of the job holder will be to achieve business growth for the Bank by selling agribusiness products within assigned market segments and by promoting and selling other products and services of the Bank to enhance value-added relationship with existing customers
Reports to: Branch Manager
Job Description
- Grow the bank’s liabilities, assets and NFI in the Agribusiness segment.
- Effectively manage PAR
- Grow quality loan book
- Promote active utilization of the bank’s Credit and Treasury facilities to existing and potential clients.
- Recommend for product development relevant to the Agribusiness sector.
- Evaluate credit proposals and oversee the credit applications process on a timely basis with the bank’s set turnaround times.
- Effectively manage and expand the relationships with existing Agribusiness clients and bringing in new clients to ensure business growth and continuity.
- Actively ensure customer relationship management
- Ensuring compliance with both internal and external regulatory requirements.
- Safeguard and promote the bank’s image with the general public
- Cross-sell and upsell other bank products
- Any other official duty that may be assigned from time to time
Knowledge; Skills and Experience required for this Role
- Bachelor’s degree in a business related field
- 1-2 years’ experience
- MS Office
- Interpersonal skills
- Organization and planning skill
- Networking skills
- Attention to details
- Analytical skills
- Integrity
- Confidentiality
- Negotiation skills
- Presentation skills
Method of Application
Interested candidates are requested to send their cover letter and CV to hr@rafiki.co.ke quoting the position applied for on the e-mail subject on or before 5th February 2024 at 5:00 pm.
Note: “Only shortlisted candidates shall be contacted”