Finance, Accounting, Audit, Internships, Volunteering , Sales, Marketing, Retail, Business Development,
Account Manager
Position Overview:
- We are seeking an ambitious and highly motivated Account Manager to join our team as our first hire in this role. As an early-stage startup, you will play a pivotal role in shaping our client relationships, defining our customer success strategies, and driving revenue growth.
Key Responsibilities:
- Client Relationship Management:
- Develop and maintain strong long-lasting relationships with clients.
- Act as the main point of contact for client inquiries, feedback, and escalations.
- Customer Success Strategy:
- Collaborate with cross-functional teams to develop and implement customer success strategies.
- Define and monitor key success metrics to ensure client satisfaction and retention.
- Revenue Growth:
- Identify upsell and cross-sell opportunities within existing accounts.
- Work closely with the sales team to expand revenue streams and meet targets.
- Product Knowledge and Training:
- Deep understanding of our product/service offerings.
- Provide clients with training and support to maximize their value from our solutions.
- Feedback and Insights:
- Gather and relay client feedback to the product and engineering teams for continuous improvement.
- Stay updated on market trends and competitor activities to inform business strategies.
Qualifications:
- Bachelor’s degree.
- 2 years+ of experience in account management, customer success, or a related role.
- Proven track record of building and maintaining successful client relationships.
- Strong communication and presentation skills.
- Highly organized with excellent time-management abilities.
- Adaptability and willingness to thrive in a fast-paced startup environment.
Sales Intern
- We are seeking a motivated and enthusiastic Sales Intern to join our team. This internship offers an exciting opportunity to gain hands-on experience in sales and business development within a fast-paced startup environment. You will work closely with our experienced sales team to learn the ins and outs of selling cutting-edge products/services.
Key Responsibilities:
- Prospecting and Lead Generation:
- Conduct market research to identify potential leads and prospects.
- Assist in creating and maintaining a database of leads.
- Sales Outreach:
- Support the sales team in reaching out to potential clients via email, phone calls, and other communication channels.
- Assist in scheduling and coordinating sales meetings and demos.
- Sales Collateral and Materials:
- Help create and update sales presentations, proposals, and other collateral.
- Ensure all sales materials are up-to-date and reflect the latest offerings.
- CRM Management:
- Assist in managing our Customer Relationship Management (CRM) system to track leads, opportunities, and customer interactions.
- Market Research and Analysis:
- Stay updated on industry trends, competitors, and market developments.
- Provide insights and recommendations based on research findings.
Qualifications:
- Currently enrolled in a Bachelor’s program, preferably in Business, Marketing, or a related field.
- Strong interest in sales and business development.
- Excellent communication and interpersonal skills.
- Highly motivated, proactive, and results-oriented.
- Ability to work independently and as part of a team
Method of Application
Interested candidates should submit their resume and a cover letter detailing their relevant experience and why they’re excited about joining DUKAPAQ. Please send applications to info@dukapaq.co.ke